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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

10 Facts You Never Knew About St Petersburg

Become an expert before you visit   |   July 2017

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From the missing contents of the Amber Room to the stopped clock of the Hermitage, St Petersburg is full of eccentric facts and foibles

Peter and Paul Fortress | iStock © romanevgenev

From Slavic Petrograd to Communist Leningrad, St Petersburg has had as many names as it has identities. Founded in 1703 by Peter the Great as a “Window on the West” during a great period of upheaval in Russian history, the city has always been a sophisticated capital, proud of its history but looking squarely in the face of the future. Here, we look at some of the more surprising facts about St Petersburg ahead of your next trip.


St Petersburg is the seventh largest city in Europe after London, Paris, Moscow, Madrid and Manchester. It’s also the most northern city in the world, with a population of over one million.


There’s a chain of cafés (Ziferblat) in St Petersburg where you pay per minute rather than for what you eat and drink.


The city has its own beach next to the Peter and Paul fortress. Often as popular in winter as it is in summer thanks to the presence of “walruses” (those that believe in the health effects of very cold water), we’d recommend wearing a wetsuit!


St Petersburg’s Vasilyevsky Island contains rare treasures, including anatomical oddities collected by the Dutch anatomist Frederick Ruysch.


In the White Dining Room of the Hermitage Palace the clock is stopped at 2:10am. This is when the Provisional Government of Russia came to an end, after being arrested by the Communists on 25th October 1917.


The fate of the fabulously opulent Amber Room (full of amber panels, gold-leaf and mirrors) at the Catherine Palace of Tsarskoye Selo is still unknown. Raided by the Nazis during WWII and since restored, its contents are still officially missing.


Designed to accommodate 14,000 standing worshippers, Isaac Cathedral’s dome is plated with pure gold.


At the centre of St Petersburg, the 48-metre Alexander Column is not fixed into the ground but stands straight, entirely thanks to its own weight.


Some of the city’s most famous residents include artists like Marc Chagall and Ilya Repin; writers like Nikolai Gogol and Fyodor Dostoevsky; and musicians such as Peter Tchaikovsky and Dmitri Shostakovich.


To many Russians, St Petersburg is synonymous with its sugary treat: the Pyshki. Visitors can get hold of these scrumptious doughnuts from famous places like the Sever bakery, or join the queue at one of the many street stalls.


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