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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

10 Things You Never Knew about Lisbon

Who knew Lisbon held so many records?   |   January 2018

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Record-breaking bookstores. Closely guarded recipes. The invention of tea time

Things to Know About Lisbon | © iStock/dennisvdw

With its proliferation of elegant eateries and trendy drinking dens, Lisbon is now firmly on the map as Europe’s new capital of cool. Aside from its legendary landmarks and Port-soaked Fado sessions, there’s plenty more to discover about this fascinating city. From quirky World Records to government-approved street art, we present 10 unique facts you never knew about Lisbon.

1. Lisbon isn’t actually the capital

Or rather, it was never declared the capital in any official document. In 1255, Alfonso III got bored of the then-capital, Coimbra, and moved his court to Lisbon. It quickly became the most important city in Portugal, and thus, the de-facto capital city.

2. A very Portuguese Mexican wave

Since 2007, Lisbon is the proud holder of the Guinness World Record for hosting the longest Mexican wave ever, which was 8,453-man strong. It also holds a record for the longest construction time of any church, with the Church of Santa Engrácia taking a whopping three centuries to complete. Speaking of Guinness, it was also the first city in the world to import the drink from Ireland.

3. An earthquake in 1755 killed a third of the city’s population

The destruction it left in its wake nearly wiped Lisbon off the map. Today, you can visit the ruins of the Carmo Convent, where a library of 5,000 books was destroyed. To this day, its arches remain roofless as a reminder of the disaster.

4. It’s the oldest city in (Western) Europe

Well, so it claims. There are a few contenders claiming the title of Europe’s oldest city, with many in Greece included. However, archaeological finds show that ancient populations inhabited the city in 1200BC, making it older than Rome.

Things to Know About Lisbon | Tran & Alfama © iStock/SeanPavonePhoto
Things to Know About Lisbon | Pasties © iStock/Nataliaspb

5. The City of Seven Hills actually has more

Lisbon has long been hailed the ‘City of Seven Hills’, but in actual fact there are more than just seven. It’s rumoured that the number seven was arbitrarily decided on to make it seem more like the Holy City of Rome.

6. Lisbon guards some seriously secret recipes

The pastels de nata at Lisbon’s Pasteis de Belem are so revered that the centuries-old secret recipe has never been written down. A mere three bakers have been entrusted with the recipe for these flaky custard tarts, and they’re strictly forbidden from travelling in the same car or plane together. Superstitious, but sensible.  

7. The Portuguese are the true creators of tea time

The quintessential English tradition of tea time was actually invented by Portuguese princess, Catherine de Braganza. She brought the tradition to Great Britain when she married Charles II and relocated to the UK, bringing loose leaf tea with her.

8. The government loves graffiti

Unlike other cities, Lisbon’s city hall has a taste for street art and runs its own public art programme called Gallery of Urban Art. There’s no boutique gallery space however; instead, they hire artists to make murals over old, decaying buildings. Look out for pieces by Vhils, Portugal’s answer to Banksy.

9. Lisbon’s trams aren’t authentically theirs

Lisbon’s iconic yellow trams are part of any picture-postcard image of the city. The idea, however, came from the USA, which explains why locals affectionately call them Americanos.

10. It’s got record-breaking bookstores

Lisbon is home to the oldest bookstore in the world still in operation: Bertrand Books, which opened in 1732. You’ll also find one of the world’s smallest bookstores in Lisbon. There’s only enough space for one person and an impressive 3,000 books, meaning you’ll have to ask the eponymous owner, Simone to leave the store as you peruse.


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