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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

A Guide to Lisbon with Kids

Top activities for little ones   |   June 2017

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From aquariums to dolphin spotting adventures, here are a few of the best things to see in Lisbon with kids

Lisbon with Kids | Dolphin © Vertigem Azul

It’s not all port and pastel de nata in Lisbon (although you should make sure to sample both of these in abundance). From dolphin spotting at the Bay of Setubal and gravity-defying cable cars at Parque das Nacoes to the world famous Oceanário de Lisboa and Museu de Marinha, there are plenty of family-friendly pursuits to enjoy in the Portuguese capital. For those looking to uncover Lisbon with kids in tow, here are a few of the best places to bring your brood.

Visit the Dolphins at the Bay Of Setubal

The smartphone-wielding children of today may not know who Flipper is, but dolphin watching is still a certain crowd-pleaser. Catch a cruise trip from the Bay of Setubal (dubbed the Bay of Dolphins) to spot bottlenose dolphins in a UNESCO recognised area of extraordinary natural beauty. If the kids still have some energy left after the boat trip, take them on a hike or a bike ride in the nearby Arrábida Natural Park.

Under the Sea at the Oceanário de Lisboa

The perfect opportunity to see all kinds of sea life, from spider crabs to sharks and seahorses, the Oceanário de Lisboa is one of the largest aquariums in the world. Housed in a state-of-the-art building designed by starchitect Peter Chermayeff and home to over 16,000 marine animals, this is one of the most popular places to visit in Lisbon with kids. Make sure to attend a penguin feeding as well as make friends with the aquarium’s star residents, otters Amalia and Eusebio.

Try a Lisbon Hippotrip

Granted, amphibious vehicles are among the most embarrassing means of transport for touring in existence. But when trying to inspire a passion for sightseeing we can’t think of a better way to go – just think of the look on your little one’s face when you glide effortlessly off the road and into the water. A cross between a retro yellow school bus and a small boat, the HippoTrip tour starts from Alcântara and explores Torre de Belém and The Monument to the Discoveries, as well as parts of the River Tagus, before depositing passengers back on dry land.

Lisbon with Kids | Hippo 1 © Hippotrips
Lisbon with Kids | Cable car © Ptxgarfield/iStock/Thinkstock

Take a Hills Tramcar Tour

Lisbon’s old-fashioned red trams offer one of the best ways to see Lisbon with kids. Tickets are valid for 24hrs and allow passengers to hop on and off wherever they choose, making toilet breaks and ice cream stops refreshingly easy. The Hills Tramcar Tour leaves from Praça do Comércio, right by the riverfront, and travels around some of Lisbon’s most famous districts, including Alfama, Castelo and Bairro Alto.

Explore the Museu de Marinha

The Portuguese have a special relationship with the sea, so it’s no surprise that the Museu de Marinha (the Navy Museum) is one of the city’s top attractions – especially for those exploring Lisbon with kids. Set in a wing of the Jerónimos monastery, you’ll find everything from cannon balls to historic maps, medals and antique armour on display at this maritime museum. Take a little time after to track down one of Belém’s famous custard tarts.

An Aerial Tour of Parque Das Nacoes

A scenic strip of land that runs along the River Tagus, Lisbon’s Parque das Nacoes offers beautiful gardens, urban art and exciting, modern architecture. Take the kids up to the viewing tower and look down on the Vasco Da Gama Bridge (the longest bridge in Europe), before taking a cable car ride above the river for a thrilling aerial tour.


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