At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Go behind the design as the Superstripe collection arrives at Corinthia Hotel London
As a Londoner with a keen appreciation for both the traditional and cutting-edge, Richard Brendon was the perfect go-to for Corinthia Hotel London’s new-look afternoon tea. His Superstripe collection is a bold, modern graphic, made in Stoke-on-Trent with traditional techniques that have been perfected over hundreds of years. Learn more about the indulgent tradition of afternoon tea and get a designer’s take on the city…
How did you end up creating crockery?
It was a fortunate accident really, I was studying product and furniture design at Kingston University when I went into an antique dealer’s shop one day looking for inspiration. There was a big pile of antique saucers but here weren’t any cups, so I got chatting to the antique dealer and he explained that people smash a lot more teacups than saucers. I thought that was a really interesting fact, I’d never thought about that before. So I bought the pile of saucers and started to try and come up with a way to make them useful objects again, and I had the idea for my Reflect collection. That process taught me about the history of British ceramics, I learned about the best and the worst things we’ve made over the last 300 years. I went to Stoke-on-Trent, I met manufacturers and kind of fell in love with the place, it’s had a rough time over the last 50 years. I became particularly inspired to do something more contemporary with the wonderful skills and craftsmanship they have there.
Being set up in London, does the city itself influence you?
Absolutely, I think London is a phenomenally inspiring place to be, it’s right at the forefront and the cutting edge of creativity. There are amazing things happening all around you which is inspiring in itself, but we’ve also got incredible museums. For a lot of what I do, I seek inspiration from the past, and actually just the fabric of the city from the road layouts and beautiful old maps and architecture is an inspiration.
Speaking of museums, which are your favourites?
I have lots of favourites! Sir John Soane’s Museum is an incredible place, and last weekend I was fortunate enough to discover the courtyard at the Wallace collection, bizarrely I’d never been, and that was a really lovely hidden gem. The V&A is my absolute favourite though, they’ve even let me walk up and down the middle of the cases a few times so you can see things you can’t see from the front.
How do you approach a brief for something like afternoon tea?
Afternoon tea should be fun, it’s a special occasion, and not something most people do every day. So I think you can have bold pattern for afternoon tea to really elevate the whole experience – it’s not just about the food, it’s about the whole experience.
How did you settle on a design for Corinthia?
The Superstripe Collection is a collaboration with a great company called Patternity. Back in 2013 they held an exhibition called Pattern Power Superstripe, and I had this idea of repositioning British Bone China so it was the perfect combination. We created something that was very contemporary but still timeless, and we’ve now adapted it for Corinthia Hotel London. The grey pieces tie into the interior of the hotel, while the red is obviously a refence to the beautiful Baccarat chandelier that hangs in the Crystal Moon Lounge.
Why do you think the tradition of afternoon tea has endured so long?
Because it’s great! Who doesn’t love afternoon tea? There aren’t many other occasions where it’s acceptable to eat as much as you can and drink Champagne and tea in the middle of the afternoon, I just think it’s a lovely thing to do.
How do you bridge that gap between the traditional and the modern?
I’m always trying to create timeless designs, I’ve got lots of objects in my office and at home which are 300 years old and look totally contemporary today. To do that and to design in that way you need a really good understanding of what’s come before, because otherwise you’re just being led by fashion and trend rather. I always do a lot of research try to identify beautiful elements from the past, and then find a way of putting a twist on it or refining it to make it more relevant to today.
What are your first memories of afternoon tea?
My very first memory of afternoon tea is down in Dartmouth in Devon, I was probably about nine and not really into tea, but the exciting part was discovering clotted cream and finding out you could smother scones in it.
Jam first or cream first?
Cream first absolutely. I find jam first very strange – you wouldn’t put jam on first then butter!
What’s your perfect day in London?
This is such a difficult question because there are so many perfect days in London, so I’ll go with one I do quite a lot. The first point to mention is that it’s midsummer, a beautiful long day. I tend to wake up quite early on a Saturday and I love walking down Portobello road before anyone’s arrived yet, other than the antique dealers who are setting up, and just having a coffee. There’s a great place called coffee plant that I go to every day, they’ve got tables outside and you can just sit and watch the world go by.
Then I would escape Portobello before it gets really busy, maybe head over to Westbourne grove, or Goldbourne road, and have brunch at Daylesford, Granger & Co or the Electric. I love walking, so afterwards I’d head up to Kensington Gardens, walk through the park to the Serpentine and go to the pavilion if Fortnum & Mason or someone is there, and have a glass of Pimms on a nice sunny day! To continue the walk I would head down through St James’ Park towards Southbank, and probably have a light lunch somewhere along the river. In the early evening I would head into the West End and see something at the theatre, and then have dinner at one of the great restaurants round there; Café Murano or maybe Temper in Soho, and then I’d finish off at Bar Termini.
Where’s the first place you take newcomers?
Walking and the river are my go-tos, it’s amazing how much of London you can cover by foot and you discover all sorts of things. Southbank is a great place to walk but also the Thames Path in general, the bridges by Hammersmith and Putney are lovely, and I love the river ferry! You can pay by Oyster card, it doesn’t cost a lot, there’s a café on board and you can just watch London go by.
What’s London’s best-kept secret?
At the moment my office is in north Kensington so i walk down Regent’s Canal to Regent’s Park and Little Venice; it’s probably not somewhere a lot of tourists discover. Also, the restaurants in Clahpam right now are wonderful; there’s one place in particular called Counter Culture which is tiny, I think they can seat about 10 people. You all sit around the counter and it’s just you, the chef and one waiter. The menu changes daily and the food is amazing.