At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Meet the trend-setting chocolatier behind the most imaginative flavours of the last decade
Armed with ideas, willpower and a discerning palette, Amelia Rope went from being an aromatherapist to one of London’s finest chocolatiers in just a couple of years. Her pioneering flavour combinations like lemon and sea salt and chocolate covered rose petals shook up the industry, winning adoring fans. Here, the entrepreneur shares her inspirational journey, and the story behind her ethically sourced ingredients.
When did your passion for chocolate begin?
I’ve always loved chocolate. As a child, my father bought my grandmother a box of Prestat chocolate and I’d be begging, ‘give me one!’ That was my first experience of quality chocolate. On a whim, I applied to be on MasterChef and ended up appearing twice. Before the second time, I went on various courses, one of which was with Valrhona, the luxury French chocolatier. It opened my mind to good quality chocolate and how it’s created.
Was appearing on MasterChef the catalyst for starting your business?
The first time I appeared, presenter and chef, John Torode came to me backstage and said ‘What you have in your head is unique. I don’t know where you get it from, it’s not in any cookery book, you need to go and get trained to do it.’ I went back to my job, but it resonated in my mind and I thought perhaps I have got something. I was making truffles at home using mint from my mother’s garden and honey from a Tuscan monastery. A food magazine editor said; ‘You’re the next Juliet Binoche!’ I then spent three months trying to crystalise rose petals and dip them in chocolate. They got picked up by Stella magazine and then countless TV shows. This helped launched my chocolate into public consciousness.
And your career tipping point?
This was my first chocolate bar in 2009. My friend who runs a large furniture company placed an order for 1,000 bars, which were then sent out with each order. I hand-foiled and signed each one myself and delivered them to him. I then launched my milk bar called Pale, which Selfridges picked up, so I knew I had a market for my product.
What are your signature flavours?
Italian Lemon and Sea Salt, Peruvian Lime and Sea Salt, Hazelnut and Sea Salt, Honeycomb and Sea Salt, Moroccan Rose. I was the first person to really play with flavours and sea salt in the UK. And now it’s everywhere! I launched a bar last year with quinoa puffs. It’s a really interesting bar – they’re very tiny, and they just give a slightly chewy, maltiness to the chocolate. I’m now using 100% Colombian chocolate, so I want to try and use ingredients that are associated with Colombia.
What’s so unique about Colombian chocolate?
Colombian chocolate has its own unique flavour – it’s fascinating. Madagascan has a very strong citrusy berry type, and Colombian is really malty. The vanilla, the soya lecithin, and the cocoa is all 100% Colombian. Therefore, my social impact, which is really important to me, is maximising the revenue for a developing country. I’m helping vanilla farmers. I’m helping soya farmers. I’m also helping farmers who were involved in the cocaine industry to now grow cocoa because its much safer for their families.
How do you stay inspired by exotic flavours when living in London?
I explore places and museums as well as watch what people are buying. I also make sure I have a plane ticket booked somewhere to be truly inspired.
There’s been a global explosion of artisanal chocolatiers who are doing adventurous things recently, why do you think it’s become such a big trend?
I think the younger generation have an obsession with food, particularly with photos and Instagram. There is a lot of momentum in the food industry in general. I think some of the bigger brands that were successful are now backing upcoming people too. People have so much choice, and they want to explore choice.
In terms of indulging in your passions outside of chocolate, what are your favourite London shops and why?
I love Paul Smith for British quirkiness, phenomenal quality and design. Jerome Dreyfuss for a serious treat of a handbag, and Maitre Choux patisserie on Dean Street – eclairs are my weak spot.
Where would you say is the best coffee in London?
That’s a tough one as there are now a lot of good coffee shops. Local to me I would say Tom Tom, Elizabeth Street SW1.
What was the last play you saw in London and where?
Boudica at The Globe, it was completely compelling.
What sums up London for you in five words?
Fast-paced, eclectic, contemporary, traditional and fun.