At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
From Ascot and Henley to Glyndebourne and Goodwood, take a look at our guide to the London season
For centuries, the London season has shaped the social lives of Britain’s elite: from the beautiful blooms on display at the RHS Chelsea Flower Show and the highly anticipated Royal Academy Summer Exhibition to Glyndebourne Opera and the BBC Proms, the origins of many season events can be found deep in the history books. Over the years, interruptions and cancellations have been few and far between, making the London season more perennial than the weather.
Don your evening dress and pick up a picnic hamper for the highlight event of the UK operatic calendar. Despite taking place out of town in rural Sussex, this internationally renowned opera festival is considered a prime London season affair, and is still organised by the family that founded it back in 1934. Initially devoted to Mozart, Glyndebourne Opera now stages an eclectic variety of modern operas alongside many classic works.
More than 150,000 of the world’s horticultural cognoscenti descend on the blooming grounds of the Royal Hospital Chelsea each year to inspect the show gardens and dynamic floral displays at the RHS Chelsea Flower Show. With competition entries drawing upon influences from literature, history and gastronomy, visitors are certain to pick up green-fingered tips and find out which flowers are in vogue this season.
Every year since 1769, the Royal Academy Summer Exhibition has provided an important platform for emerging and established artists. Displaying paintings, photography, architecture, film and everything in-between, this is the biggest open-submission contemporary exhibition in the world. A must-see for all of the capital’s creatives and the highlight gallery event of the London season.
Regretfully, HRH has reached an age when riding sidesaddle down The Mall on her official birthday is no longer possible, but she still celebrates in traditional royal fashion. After taking the salute on Horse Guards Parade in this impressive military ceremony, she assembles with the rest of the royal family on the balcony at Buckingham Palace for an RAF fly-past and a photo-op to make Tatler readers dizzy.
Founded more than three hundred years ago by Queen Anne, Ascot is among the most iconic London season events. Of the 300,000 who make this annual pilgrimage, many come to worship (and criticise) the exotic millinery as well as to stake their bets on the world’s finest thoroughbreds. Royal Ascot runs a Group One race every day of the week as well as the prestigious Gold Cup, taking place this year on Thursday 18th June.
An annual highlight of the international tennis calendar, little epitomizes the British summer like Wimbledon’s top-class play, manicured lawns and occasional downpours – best enjoyed with a serving of strawberries and cream. A social occasion as well as a sporting one, eyes are drawn to the Royal Box and the baseline in equal measure.
With the gents wearing as many stripes as they can make clash, this undisputed king of regattas is a spectacle in more ways than one. The most enviable viewing platform for Henley Royal Regatta’s two hundred races is the Stewards’ Enclosure. Here, dresses above the knee are a strict no-no. Still, with membership requiring formal proposal by an existing member, hemlines are the least of your problems.
When the English are asked what summer means to them, many think of long, lazy days watching cricket and a blissful calm punctuated by the occasional catch. In 2015, England takes on historic rival Australia in the Ashes series and the London season turns its attention to Lord’s. Catch the second Test at Lord’s when all is still to play for.
Originally taking place in London’s pleasure gardens, these “promenade concerts” got their name because audiences were allowed to stroll (as well as eat, drink and smoke) as the orchestra played. While the programme has expanded considerably since the 19th century to feature more than seventy concerts over eight weeks, the BBC Proms have retained their informal character, with many audience members still choosing to promenade in the Royal Albert Hall arena.
Set within 16,500 acres of lush West Sussex greenery on Viscount Cowdray’s vast estate, polo has been played at Cowdray Park Polo Club since 1910. Save perhaps for the Argentine Open, the Gold Cup is the sport’s most coveted prize. Previous years have been fraught with tension and the tournament’s high-goal target always produces a hot contest.
It is fashionable to forsake the crowds at Royal Ascot in favour of this West Sussex meeting, but the dates are far enough apart for the finest fillies to compete at both. With its six-furlong straight run and host to the esteemed Stewards’ Cup, “Glorious” Goodwood is certainly deserving of its title.