At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
From star-studded casts to a spectacular circus, here are this year’s most coveted tickets
London’s West End is synonymous with the roar of a standing ovation. Star-studded casts, spectacular choreography and world-class productions continuously replenish the city’s stages with fresh talent and prime sell-out entertainment. Here we take a look at the highlight productions over the next six months. From Pinter and Miller to musicals and period drama, don’t miss our pick of the best London shows in 2019.
Having debuted at Royal Albert Hall eight years ago, Cirque du Soleil’s Totem is back with its usual dazzling run of shape-shifting acrobats, soaring trapeze artists, mind-bending contortionists and spectacular costumes. The flamboyant fanfare is themed around a plot that traces the evolution of humanity… but with special effects and dazzling feats such as these, a storyline is really surplus to requirement!
Royal Albert Hall
12th January – 26th February 2019
Multi Academy Award-winner Cate Blanchett makes her National Theatre debut alongside BAFTA-winner Stephen Dillane to play out Samuel Richardson’s provocative 18th-century novel, Pamela. The adult-themed When We Have Sufficiently Tortured Each Other is a challenging and thought-provoking treatment of a complex relationship that blurs the boundaries between power and abuse.
16th January – 2nd March 2019
Channelling a little light relief into current debates about borders and immigration, award-winning musical Come From Away is based on the true story of the 7,000 passengers who were stranded in Newfoundland, Canada in the wake of 9/11. Written and directed by an award-winning team, its refreshingly frank script weaves together different cultures with moving – and ultimately feel-good – results. Catch the London leg of the global tour from January.
30th January – 25th May 2019
A star-studded cast that includes The X-Files’ Gillian Anderson and Downton Abbey’s Lily James makes All About Eve the sell-out show of spring 2019 in London. Based on Joseph Mankiewicz’s Academy Award-winning film, it refreshes poignant themes that ring as true today as they did in the 1950 classic: the cult of celebrity, youth envy and identity appropriation all make for very rewarding watching.
Noël Coward Theatre
2nd February – 11th May 2019
When Stephen Sondheim’s glittering musical landed at the National Theatre in 2017, it was met with resounding success. This revival blazes a similar starry trail with a knock-out cast of British talent exploring a cruel juxtaposition of youth and middle age, dreams and disillusion, the sparkles of Broadway and the shadows of real life. With its original roots in a 1970s Broadway musical, it features familiar foot-tapping crowd-pleasers such as I’m Still Here and Broadway Baby.
12th February – 6th April 2019
No checklist of London’s top 2019 shows would be complete without a nod to the Globe. This spring, Adjoa Andoh leads an all-female cast as Richard II in a political drama that sees the king topple from his throne to a tragic end. Seething with underhand plots and back-stabbing intrigue, Richard II is the first of Shakespeare’s history plays and is executed magnificently in this courageous and altogether contemporary production.
22nd February – 21st April 2019
Franz Lehár’s glamourous comedy is a tale of the misadventure and mishaps that ensue when wealthy young widow Hanna meets dashing lothario Count Danilo. Exquisitely wrought by the English National Opera, it’s an epic Balkan sweep of glittering costumes and dazzling sets. The frothy plot is sung in English with surtitles, although those unfamiliar with the story will certainly recognise classic melodies including Vilja Song and Merry Widow Waltz.
1st March – 13th April 2019
Harold Pinter fans have been enjoying a steady stream of spectacular performances under Jamie Lloyd Company’s Pinter at the Pinter, but the show that stands out as a must-watch this year is Betrayal. Based on Pinter’s seven-year extramarital affair with BBC presenter Joan Bakewell, it stars Tom Hiddleston of The Night Manager fame, who artfully executes an unforgiving script that’s notoriously economical on dialogue.
Harold Pinter Theatre
5th March – 1st June 2019
Arthur Miller is seeing something of a revival on London’s The Cut this year, with a plethora of the playwright’s most celebrated pieces featuring on the programmes of both the Old and Young Vic. Our pick? All My Sons. Not just for the excellent script and gripping plot about the hard-hitting shadows of war, but for its astonishingly well-appointed cast. American heavyweights Sally Field and Bill Pullman star, while Jeremy Herrin directs.
The Old Vic
15th April – 8th June 2019
Magnificent dancers, exquisite costumes and soaring symphonies housed within one of London’s most spectacular music venues make Christopher Wheeldon’s Cinderella the ballet of the summer. The dazzling in-the-round choreography that accompanies the Brothers Grimm fairy tale is as inventive as it is spell-binding, with more than 90 performers from the English National Ballet enacting the beloved classic to Prokofiev’s sublime score.
Royal Albert Hall
6th – 16th June 2019
As if a performance beneath the sinking dusk, surrounded by the ancient trees of Regent’s Park, wasn’t enough of a draw… Engelbert Humperdinck’s Hansel and Gretel is executed with spectacular operatic flair by the English National Opera in this year’s annual collaboration between the ENO and Regent’s Park Open Air Theatre. Ben Glassberg conducts and Timothy Sheader directs the enchanting Brothers Grimm tale, resulting in breathtaking crescendos and a memorable performance… not to mention the unrivalled setting.
Regent’s Park Open Air Theatre
14th – 22nd June
Tree is one of London’s most anticipated 2019 shows for the influence that British actor Idris Elba had in its creation, as well as playwright Kwame Kwei-Armah’s role in directing it. Set in South Africa, the play draws on Elba’s album Mi Mandela and includes an elegantly wrought multi-media composition that sensitively frames the play’s difficult themes. It’s fresh, provocative and intelligent work that certainly engages an interesting dialogue about South Africa.
29th July – 24th August 2019