At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
From flamboyant summer escapes to opulent inner-city residences, these palaces in Lisbon are telling reminders of times past
For nearly 800 years, Portugal was a monarchy and Lisbon was the home of its Kings and Queens. In such extravagant times, a simple palace wasn’t an adequate display of wealth and importance, and the ruling families built magnificent residences that pushed the boundaries of Portuguese architecture. From the imperial hilltop National Palace of Pena and the presidential Belém Palace, to the last royal residence, Ajuda National Palace, Portugal’s hilly capital is full of beautiful buildings – many of which are open to the public. Next time you visit, walk in the footsteps of royalty by taking a tour of the most beautiful palaces in Lisbon.
The National Palace of Pena is the stuff of fairy tales. Perched atop a hill in the Sintra Mountains on the outskirts of Lisbon, this castle is both flamboyant and opulent. Vivid coloured turrets rise from the green forest, the architecture displaying a captivating mix of styles including Neo-Gothic, Neo-Renaissance, Neo-Islamic and Neo-Manueline. The palace, also known as Feather Palace, was used as a summer residence for the Portuguese royal family, and is so striking that it’s widely believed to have inspired Walt Disney’s iconic Disneyland castle. Visitors are welcome to tour the palace and its surrounding lands, where they’ll discover the captivating history and heritage of the region.
The nearby National Palace of Sintra is one of the oldest palaces in Portugal. It stands proudly in the centre of Sintra and is instantly recognisable by its giant conical chimneys. The iconic medieval building was built in the 9th century as a palatial residence for Moorish governors, and during Portugal’s monarchy era, it became the royal residence of King John I of Portugal. Nowadays, visitors can explore the palace’s beautiful rooms, such as Sala dos Brasões, a space famed for its extraordinary tile panels depicting scenes of historical imperial life.
Located between Sintra and Lisbon city centre, the National Palace of Queluz is one of the most romantic palaces in Portugal. An 18th century building with strong Portuguese influences, the palace was the summer home of King Pedro III of Portugal and Queen Maria I. It’s acclaimed for its palatial architecture and landscaped gardens, both of which illustrate the evolution of the Court’s tastes, with hints of Baroque, Rococo and Neoclassical design. Visitors are free to explore the grounds and catch a glimpse of life as an 18th century royal.
Once the royal family moved into Ajuda National Palace in the mid-1800s, they never left. From first glance, there’s no doubting why this particular palace held such great imperial appeal. Built after an earthquake destroyed the former official residence, Ribeira Palace, Ajuda National Palace is one of the most beautiful buildings in the city. An early Neoclassical exterior encases lavish Baroque interiors and emblematic rooms, which visitors can explore during a guided tour. Making full use of the striking building, the palace is now a museum that displays important collections of decorative arts dating as far back as the 15th century.
A short walk away is Belém Palace, the former residence of royals like John V of Portugal and Joseph I of Portugal. The building’s striking pink façade catches the eye of every passer-by, while its manicured gardens and opulent interiors continue its grandeur. The palace has been used as the official residence of the President of the Republic since the monarchy was abolished in 1910. As it’s a working residence, opening times are limited, but visitors can book a tour on Saturdays, or visit the Presidency Museum, which is open every day except Monday.