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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Best Autumn Events in Lisbon

Plan your itinerary   |   June 2017

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From film festivals to fashion shows and sailing competitions, these autumn events in Lisbon offers visitors an all-round cultural experience

Autumn Events in Lisbon | Lisbon © Sean Pavone/iStock

When the warm summer temperatures start to drop, Portugal’s events calendar heats up. The autumn season welcomes not one but three major film festivals – Lisbon & Estoril Film Festival, Doclisboa and MOTELx – as well as a host of annual celebrations dedicated to music, fashion and sailing. If you’re planning a trip this autumn, add some of these leading events in Lisbon to your itinerary.


The start of autumn brings a summer of jazz to a close. Since May, music enthusiasts have been enjoying live soul, funk, jazz and hip-hop every weekend at OutJazz. In September, the festival hosts three final weekends of live music, followed by OutFest a large event held in honour of OutJazz’s 10th anniversary that brings together several leading jazz musicians.

May – September 2018


Kicking off Lisbon’s autumn film festival season is MOTELx, the Lisbon International Horror Film Festival. Celebrating its 11th edition in September, the festival welcomes film lovers, actors and directors to exclusive talks and screenings of the most recent short- and feature-length horror movies from around the world. Previous editions have been attended by around 18,000 horror enthusiasts and even more frighteningly high numbers are expected for this year’s event.

4th – 9th September 2018

Caixa Alfama

Caixa Alfama is an annual festival dedicated to Fado, an ancient urban folk style of music. A trip to Lisbon isn’t complete without listening to Fado and this annual festival gives visitors an excellent opportunity to discover the best of Lisbon’s Fado scene. Taking place in the appropriately historical quarter of Alfama, the event presents a programme of performances by musical stars from across the country.

28th – 29th September 2018

Autumn Events in Lisbon | Extreme Sailing Series 2 © Aitor Alcalde Colomer
Autumn Events in Lisbon | OutJazz 2 © Outjazz


Following in the well-heeled footsteps of New York, London, Paris and Milan, Lisbon hosts its own Fashion Week in October, ModaLisboa. While the biannual showcase may not be as famous as its predecessors, it’s gaining traction in the European fashion scene. It’s one of the top fashion events in Lisbon and designers from across Portugal and Europe attend each year to present their latest collections and inspire new trends.

12th – 18th October 2018


Doclisboa is more than a screening festival; it also aims to inspire debate. As well showing a busy programme of short and feature-length documentaries from around the world, the festival hosts an open forum in which attendees and filmmakers can discuss the findings of the documentaries they’ve viewed.

20th – 30th October 2018

Lisbon & Estoril Film Festival

Another event celebrating its 10th edition in 2016 is Lisbon & Estoril Film Festival. Despite its name, the festival isn’t just a celebration of film; it’s a platform for all of the arts. The event welcomes creative talents from all backgrounds, including filmmakers, artists, writers, philosophers, musicians, actors, choreographers, composers and photographers, who exhibit their latest works in both the capital, Lisbon, and the seaside town of Estoril.

16th – 25th November 2018


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