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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Best Outdoor Music Festivals in London

venues You can't miss   |   June 2017

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’Tis the season: take a look at the best outdoor music festivals in London

London Summer Music Festivals | Somerset House Summer Series © James Bryant

Few cities take advantage of the summer months quite like London: every year when the season comes around, you’ll find the parks full of locals sunning themselves, pub gardens bustling with chattering crowds, and urban flâneurs making the city pavements their catwalks. The general approach to good weather in this city is definitely “catch it while you can”. Taking place over the course of the summer, there are few better ways to take advantage of the sunny weather than at the many music festivals in London. From bucolic Kew the Music and the inaugural Citadel Festival to the internationally renowned Lovebox festival and the Last Night of the Proms, these annual events are as emblematic of the English summertime as a bowl of strawberries and cream.

Calling Festival

Back for only its second edition, the Clapham Common-based Calling Festival has already earned itself a place among the best music festivals in London. Britpop lovers will be out in force to catch Noel Gallagher’s High Flying Birds, while other headliners like Ryan Adams, The Hives, Echo And The Bunnymen and Modest Mouse will cater to fans from across the rock spectrum.

Kew the Music

There are few better venues for an outdoor festival than the leafy environs of Kew Gardens, which just so happens to host the world’s largest collection of living plants. Settle in amidst the foliage and let the music wash over you: this year’s Kew the Music will host living legends, The Specials alongside modern standouts like Paloma Faith.

Summer Series at Somerset House

Somerset House isn’t just one of London’s most beautiful landmarks – it’s also the atmospheric backdrop to Summer Series. Each year, the concert line-up includes established artists alongside up-and-comers, representing all different genres. From the electro-funk of Chromeo to the Top 40 pop of Jessie J, the sweet melodies of Belle and Sebastian to the soulfulness of Kwabs, the 2015 roster is as wide-ranging as ever.


Since 2002, Lovebox has grown from a small gig held on Tottenham Court Road to a festival colossus that takes over East London’s Victoria Park for two days every summer. This is a true festival lover’s festival: expect hyped-up crowds clad in their summertime best, stages packed with heavy-hitters (this year: Snoop Dogg, Rudimental, Hot Chip, Mark Ronson, Jessie Ware…), and a range of arts programming on the side.

London Summer Music Festivals | BBC Proms 2 © BBC/Chris Christodoulou
London Summer Music Festivals | BBC Proms 1 © BBC/Chris Christodoulou

Citadel Festival

Citadel Festival is new on the festival scene this year (only more proof of the capital’s seemingly limitless appetite for al fresco tunes). While a slew of popular, indie-leaning acts like Kurt Vile, Bombay Bicycle Club and Dan Croll have signed up to play, visitors will also be tempted to take in dance workshops, hit the wild wellbeing yoga tent, and fill up on London street food.

Greenwich Music Time

The pretty surroundings of the Old Royal Navy College, views of London’s famous skyline, and a line-up of living legends: Greenwich Music Time’s charms are certainly persuasive. Straddle the eastern and western hemispheres while taking in performances by Ray Davies, Gipsy Kings, and Sir Tom Jones.


Returning for its third year, Visions is unlike most other music festivals in London: performances are dispersed across some of East London’s coolest venues, as opposed to being held on one main stage. For lovers of independent and up-and-coming artists, this is the event to attend, as hyped groups the likes of Son Lux, Hinds, The Antlers, and Shamir are all slated to play. And for those with a creative yen, don’t miss the one-day festival’s companion screen print class.

Last Night of the Proms

Does it get more British than the Last Night of the Proms? Hardly – for proof, just glance out at the crowd of thousands, each waving their Union Jacks with abandon. While the rest of the Proms concerts, held at the Royal Albert Hall, are certainly worth attending, nothing quite matches the revelry of the festival’s annual conclusion in Hyde Park.

On Blackheath

Offering up more than just music, the diverse On Blackheath festival squeaks in just before summer’s end. Young ones are invited to take in puppet shows, magic sessions and art classes, while older attendees can enjoy performance artists and installations while sipping locally brewed beer and nibbling on ceviche. And then there is, of course, the music: from Elbow and Manic Street Preachers to Laura Mvula, there’s ample reason to swing by the stage.


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