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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Best Secret Bars in London

Can you keep a secret?   |   August 2019

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Hidden locations across the city that are perfect for a tipple or two.

Mind Palace/Image: Alfie Samba

This UK capital isn’t short of watering holes. In fact, there’s one for every occasion. You can sip pints in historic pubs, go alfresco with rooftop bars or if you’re feeling fancy, you can seek out an ultra-exclusive secret bar to spend the evening in. Here is our round up of the very best ‘blink-and-you’ll-miss-them’ bars in London:

The Mayor of Scaredy Cat Town, Shoreditch

Any visit to The Breakfast Club in Spitalfields is enough to write home about, with their iconic menu serving up everything from the breakfast classics right through to alternatives like disco fries and buffalo wings. But the best part of your visit will be after you declare to the staff that you’d ‘like to see the mayor’ as the Smeg fridge door will open and you will enter The Mayor of Scaredy Cat Town, a very secret bar.

The Mind Palace, Shepherd’s Bush

Disguised as an opticians in the middle of a shopping centre, all is not as it appears as this façade is actually home to a Sherlock Holmes-themed bar. Step from the luminous shop floor into the dark world of espionage where you will discover mind-bending cocktails and fun detective-inspired games.

Discount Suit Company, Spitalfields

Located at the intersection between the London’s workplace hub, ‘the city’ and the trendy part of East London, this bar can be found full of a wonderful mix of punters. The exterior may give the illusion of an abandoned factory but enter and head underground to discover a world where punchy cocktails are served in a dimly lit hangout.

Mind Palace / Image: Alfie Samba
Milk & Honey

Milk & Honey, Soho

It’s been a London institution since opening in 2002, thanks to the incredible cocktails. A discreet members bar that non-members can access by booking a place at the basement or ground floor bar before 11pm. As long as you obey the house rules (which include things like not lingering outside of the door) you’ll have yourself a merry old time.

The Lucky Pig, Fitzrovia

Celebrating the very best of the 1920s, this speakeasy bar is all about kicking back and enjoying the finest cocktails. As a soundtrack of live music fills the air, let the rhythm tempt you to take to the dancefloor.

Barts, Sloane Square

Ironically coined as ‘London’s worst kept secret’, everyone knows that Barts is a great place to go for an unforgettable night out. Encouraging you to party like it’s 1929, this bar is all about the era of fun. Swing by when it’s board game night or try your hand at a cocktail masterclass.

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