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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Best Things To Do in and Around Covent Garden With Kids

Everything from toy shops to museums...   |   May 2019

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Your child-friendly Covent Garden guide

At first glance, the bustling hive of activity found on the streets of Covent Garden can be a little overwhelming, but we’ve teamed up with Louise Heard of Benjamin Pollock’s Toyshop to reveal the unmissable places to visit on your family day out.

Benjamin Pollock’s Toyshop

With something for children of all ages, a visit to the emporium that is Benjamin Pollock’s Toyshop, located directly above Covent Garden’s piazza, is a must. From theatrical shadow boxes to boardgames and gadgets, there’s plenty to keep them happy. After all, it is one of London’s best toy shops.

Royal Opera House

Sundays are family days at this iconic opera house and you can purchase tickets for performances, dress-up days and workshops all for kids. Then, when travelling without the kids, head back for drinks in the terrace bar for fantastic views across the beautiful market building.

London Transport Museum

Come rain or shine, a museum is always a safe bet when it comes to entertaining kids. Admission to the museum costs £16.50 for an adult, but this includes unlimited re-admission all year – and the best news is, under 17s go free. From interactive galleries to a dedicated play zone, they have really thought about children and how best to keep them enthralled.

The Lion King at Lyceum Theatre

As The Lion King musical celebrates 20 years at the Lyceum Theatre in 2019, there is no better time to go and see this legendary show. With amazing puppetry and inspiring animal costumes to help tell the story of Simba, this will be a night to remember.

Royal Opera House
London Transport Museum

Matilda the Musical at Cambridge Theatre

Adapted from the novel by one of Britain’s best loved authors, Roald Dahl, this award-winning production from the Royal Shakespeare Company is definitely worth a watch. The story is a family favourite and the incredible cast will have you leaping out of your seats with applause.

The Buskers

It won’t take long on your visit to Covent Garden to spot a busker – jugglers, magicians and even puppeteers come to piazza daily. Throw change into their hat if you like what you see and be sure to whoop and cheer enthusiastically if you are suitably impressed.

The Moomin Shop

Quite a niche find, but this store is a must for lovers of those Finnish characters – or anyone else that’s intrigued, of course. Pick up everything from a collectable mug through to a plush toy to mark your visit to this cartoon haven.

Milk Train Café

After all of that sightseeing fun, satisfy all of your sugar cravings in one go with ice-creams surrounded with candy floss at the Milk Train Café. If kids were to create a dream café menu, this would be it.

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