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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Best Travel Tech Products You Need to Know About

Savvy travellers are investing in these trip-changing products   |   March 2018

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Innovative travel tech products that are designed to make your life easier and your travels more enjoyable

Waiting at the airport © iStock/anyaberkut

Travel and the latest tech innovations often go hand-in-hand, and an ingenious gadget, whether a seriously smart suitcase or an intuitively designed e-reader, can really help you get the most out of your trip.  Whether you’re already following all the latest tech trends or are looking to master the basics, these travel tech products should be on your packing list.

Mophie Wireless Charge Force Powerstation

A power pack that doesn’t even require cables can be a saving grace for those constantly on the go. The charge force powerstation connects wirelessly to any smartphone using Qi technology and provides an additional 48 hours of battery life. Ideal for long haul travel, the device is also equipped with a second USB port, meaning you can charge two devices simultaneously. Its slimline design means it won’t take up too much room in your hand luggage, and it works a treat for tablets too.

Sony WH-1000XM2 Over-Ear Noise-Cancelling Headphones

For guaranteed peace and quiet wherever you are in the world, a pair of noise-cancelling headphones is essential. These top of the range Sony headphones cleverly adapt to your environment and preferences in order to provide the optimum level of sound. Designed with touch control and Bluetooth functionality, this style is even built to counter the atmospheric pressure that occurs at high altitude, making long flights considerably more enjoyable. Furthermore, the headset is light, ultra comfortable, and fitted with leather ear cup coverings.

Away Luggage

Inspired by years of research, Away Luggage is on a mission to introduce travellers all over the world to its ‘perfect suitcase.’ A winning combination of durable outer shells, ingenious interior compartments, USB charging facilities and removable batteries certainly make life easier for the modern traveller. Glide through the airport in record time thanks to the Premium Hinomoto 360 degree wheels, whilst the built in compression pad means you can fit more in your case without risking wrinkling your clothes.

Amazon Kindle Voyage

Losing yourself in a great book is one of the joys of travelling. The Amazon Kindle Voyage provides access to millions of books and it’s light and compact enough to slip into your back pocket. The 6-inch backlit touchscreen and 300 ppi resolution remains clear and sharp in whatever conditions you find yourself in, whilst the front light adapts to provide optimum brightness depending on the time of day. A long lasting battery means you likely won’t need to charge the device for the duration of your trip.

Tile Mate

A simple and inspired way to keep track of your possessions, tile mate is a must for frequent travellers. This neat Bluetooth tracker can be attached to pretty much any item, from a set of keys to a large suitcase, and allows the user to track the whereabouts of that item at all times. Each Tile Mate lasts up to a year with no need to charge or replace, and it’s also equipped with a function to find your phone; simply press the tile twice and your phone will ring, even if it’s on silent mode.

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