At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Explore the hidden secrets of the hotel
When Corinthia Hotel London moved in to the grand and distinctive building on the corner of Northumberland Avenue and Whitehall Place, we inherited an equally unique heritage. Since opening we have discovered stories (and secrets) about illustrious former residents, guests and visitors. The building’s history has proven endlessly fascinating and elicits a frisson of intrigue about what these rooms and corridors have seen. If walls could talk…
The building was originally built as the Metropole Hotel and opened in 1885.
In its first brochure, the hotel declared it was ‘particularly recommended to ladies and families visiting the West End during the Season and travellers from Paris and the Continent arriving at the Charing Cross Terminus.’ We love the thought of finely-dressed ladies and gentlemen strolling up to St James and Buckingham Palace, or along the river under parasols.
On the 11th hour of the 11th day of the 11th month of 1918, Sir Winston Churchill was working in this building, looking out of the window when Big Ben struck signalling the end of World War I.
In 1916, thanks to its Whitehall proximity and location at the heart of London,
the British government requisitioned the Metropole as offices and accommodation for The Ministry of Defence staff working on the war effort. Before he
was Prime Minister, Winston Churchill worked frequently out of the Metropole and it is recorded that it was out of his office window in this very building that he watched people celebrate on the streets, upon hearing the bells chime for the end of the war.
During World War II the hotel provided office accommodation for the Air Ministry and the Ministry of Defence and it is the MoD’s former presence that gives the building its reputation as ‘spy HQ’ for the British secret service.
It is recorded that room 424 became the first home for MI9 and its sub-division, the Special Operations Executive, and later the holding point for one of the model planning beaches for D-Day. As befitting a building with this heritage, there are various tunnels and passages under the road to and from the hotel, that took officials to the neighbouring government offices. Today, they are locked up and remain top secret.
After World War II, the building continued as a government office for the Ministry of Defence. The imminent threat of war may have abated, but there were many other alleged activities, including the story of a special office in the building that, up until the early 2000s, was dedicated to the monitoring and sighting of UFOs.
“When you have eliminated the impossible, whatever remains, however improbable, must be the truth…” Sherlock Holmes, The Sign of the Four, written by Sir Arthur Conan Doyle.
Our building was also a source of inspiration for fictional spies. Sir Arthur Conan Doyle, who wrote The Adventures of Sherlock Holmes, was a regular guest at the original Hotel Metropole, and the nearby Sherlock Holmes pub contains many images and souvenirs of Holmes, his companion Dr. Watson and his adversary Moriarty.
The Metropole is referenced in Sherlock Holmes’ famous mystery The Hound of the Baskervilles among others.
Even James Bond visited the building, when Daily Express artist Yaroslav Horak depicted it as the MI6 headquarters in his Bond comic strips. In a nod to this fictional legacy, the James Bond movie Skyfall hosted its press conference here in 2011.