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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Corinthia Collection: Bridal shoes by Emmy London

Discover the beautiful new Corinthia Collection   |   October 2018

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Bridal shoes inspired by the beauty of Corinthia Hotel London

Emmy Scarterfield, the Creative Director of shoe brand, Emmy London says Corinthia London is her go-to place for meetings, events and… of course, cocktails. Which is why she has designed an entire bridal shoe collection based on the beauty of Corinthia. We speak exclusively with Emmy to find out why this is a collaboration made in designer heaven.

How did the Corinthia-inspired collection come about?
I love Corinthia, it’s such a beautiful luxury London hotel. It has such a perfect balance of historical references with modern touches. Previous collections have been inspired by various destinations and architecture around the world, so it was great to gain inspiration closer to home and celebrate our London heritage.

Which aspects of the hotel in particular have inspired the collection?
Many of my meetings have taken place in the Crystal Moon Lounge, underneath the Baccarat crystal chandelier, so it was such a natural point of inspiration for me. Within the collection we have really embraced circle and loop formations found in the chandelier. The collection also incorporates hidden touches of red – each shoe is hand finished with a red crystal on the sole of the shoe. This is a nod to the hotel’s signature unexpected touch of red found within the chandelier which represents ‘the heart of the hotel’.

How did the research process work?
During the research and production process I took lots of photos of the hotel and sketches of the chandelier – this helped hone the circle and loop formations. I used these visuals to help translate my vision with our workshop in Portugal where each of our shoes are made. I visited the hotel numerous times to really capture the finer design details. We also worked closely with Swarovski on the trim applications and developed new techniques to incorporate loops and circles into our iconic collection.

Who is this collection made for?
Obviously, it would be perfect for brides getting married at Corinthia Hotel London – it would be a lovely touch to have shoes that are so connected to the venue itself. This collection is more modern than those we have created before – appealing to a bride who appreciates contemporary design and wants something special for their big day. As it is an exclusive collection, the shoes would also make for a wonderful wedding keepsake.

The collection is available for brides to order now from the Chelsea boutique and online. The collection will also be available in the hotel from the end of October. Looking to book your wedding at Corinthia London? Get in touch with Alexandra Pisani, our in-house wedding planner.

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