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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Curses And Collapses Of The Church Of Santa Engrácia

A fascinating history   |   July 2019

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From illustrious church to heap of ruins to the spectacular Baroque masterpiece it is today, here’s the twisted tale of Lisbon’s National Pantheon

Santa Engracia 2 © Dougall_Photography/iStock

Despite suffering curses, collapses, financial and political struggles and centuries of neglect, the Church of Santa Engrácia continues to gaze out across the Tagus from its perch in Lisbon’s historic Alfama district. It never fulfilled its original destiny as a place of worship, having been converted to the National Pantheon in 1916. However, the conversion established the Church of Santa Engrácia as a beloved national monument and final resting place of some of Portugal’s most esteemed personalities. Here is the tale of how that came to be.

A Church was Born…

Our story begins in the 16th century with a princess. Maria of Portugal, the cultured daughter of King Manuel I of Portugal, sponsored the establishment of a church to be dedicated to Saint Engrácia, an early Christian virgin martyr, said to have been born in Portugal and died during the Diocletianic Persecution. Construction began around 1568, and, thanks to the immense wealth of its benefactor, its future looked promising.

The Curse of Solis

On a fateful night in 1630, the interior of the church was desecrated and many of the frescoes, sculptures, and other religious objects destroyed. The Brotherhood of the Slaves of the Holy Sacrament, a powerful religious group that had become involved with the church, placed the blame squarely on the shoulders of another religious group, the Nova Christians, with one member bearing the brunt of their accusations—Simon Solis.

Unfortunately for Solis, his alibi, such as it was, involved being with a woman. Despite having more than one witness to testify to his whereabouts on the fated night, he was burned as a heretic for his supposed crimes, but not before levelling a curse on the Church of Santa Engrácia. He swore that it would never be complete. And indeed, it almost wasn’t.

Santa Engracia 4 © grauy/iStock
Santa Engracia 6 © Directorate General of Cultural Heritage

The Reconstruction

Rather than simply restore what had been desecrated, the Holy Slaves embarked on an ambitious reconstruction and expansion plan. But financial and political problems— including Portugal’s struggle for independence from Spain in the 17th century—impeded their plans. In 1681, the damaged church collapsed in ruins.

It was not completely destroyed, however, and before long another construction project began. This time the royal architect, João Antunes, shouldered the responsibility. It’s thanks to him that the current church has its Greek cross design and a geometrically symmetrical interior.

An Untimely Death

While Antunes made an undeniable mark on the Church of Santa Engrácia, he died in 1712 before it was completed. Unfinished, plagued by a history of collapses (and indeed the lingering legacy of the curse), and lacking an architect, the church was abandoned for almost 200 years. With no one wanting to take the risk, it seemed like the Church of Santa Engrácia would never be finished; the wronged Solis, perhaps, resting a little easier in his grave.

The Rebirth Of The Church Of Santa Engrácia

The church’s reputation suffered over the years, with residents using the phrase “Obras de Santa Engrácia” (“Works of Santa Engrácia”) as a catch-all for never-ending construction projects. But that all started to change when, in 1916, work began to turn the structure into a National Pantheon. It was inaugurated in 1966 and the majestic church became the final resting place for many of Portugal’s most illustrious daughters and sons. Today, visitors are invited to pay their respects and walk in the footsteps of history, while admiring the grand interior and enjoying the views over the Alfama district and the Rio Tejo estuary from the terrace.

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