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At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Discover the Sounds of Fado with Singer Maria Ana Bobone

Inside Portugal's Musical History   |   June 2017

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Darling of Lisbon's Fado scene Maria Ana Bobone takes us on a discovery of the beautiful genre of Fado

Portugal’s national music is Fado. Haunting yet beautiful, it’s a unique sound full of raw emotion that draws listeners into a captivating trance. Maria Ana Bobone is one of the best Fado singers in the country, known for her excellent voice and emotive performances. Following her appearance in our Portraits of Lisbon project, we spoke to Maria Ana about her love of Fado music and what makes the genre so special.

How did the genre of Fado first come about?
Historically, we first hear about Fado as a musical genre in the first quarter of the 19th century, referring to a sort of dance performed by people and slaves brought from Brazil with the Portuguese Court. Personally, I believe the roots are much older. When we read Camões’ Os Lusiadas, a poetic masterpiece about Portuguese history published in 1572 that describes the finding of the maritime route to India by Vasco da Gama, we can find the word Fado used to mean destiny or fate. To sing to your fate is also an idea presented in this epic poem. The genre has had many changes with time and came about as we know it today around 1930. Nevertheless, it continues to transform.

How would you explain the sound of Fado music to someone who’s never heard it?
I would explain Fado as a song of emotion, in which the feeling is the most important thing and has to be conveyed to the listener through an expressive performance. It is better if you understand the words, but not essential, as feelings are universal.


Maria Ana Bobone 4 © Maria Ana Bobone

Why do you enjoy performing Fado over other music genres?
I enjoy performing other genres but Fado is a genuine form of music and, in my opinion, the one that best serves the Portuguese language. I am proud to know my traditions and represent them around the world.

Which Fado houses do you recommend in Lisbon?
I sing weekly in Clube de Fado, a Fado house where young and old singers perform and learn from each other. Fado houses are artistic meeting places where you can have a glimpse of the so-called Fado life.

How did growing up in Portugal inspire you as a singer?
My family inspired me as a singer. We were all very musical so it was a natural thing for me to sing and perform. Despite its small size, Portugal has a varied musical culture with a vast and beautiful traditional songbook that I learned from a very young age. The songs of northern Lisbon are happier and remind us of the Celtic culture that still survives there. In the centre you’ll find more Andalusian songs, while in the south, songs are melancholic with Arab influences, too. This musical map gives us a very rich palette to choose from.

How do you think the Lisbon music scene has evolved in recent years?
We have a very small market for music and culture but I’ve witnessed a huge growth in the interest for Fado and our own musical products. This is very positive and I hope we continue valuing our music. Fado is very exportable and has been an important vehicle for the promotion of the Portuguese musical culture around the world.

Maria Ana Bobone 2 © Maria Ana Bobone
Maria Ana Bobone 4 © Maria Ana Bobone

What do you recommend for visitors travelling to Lisbon for the first time?
I strongly recommend taking a cruise on the Tagus, walking along the riverbanks, taking trips to the São Jorge Castle and Jerónimos Monastery, and, of course, touring the Alfama neighbourhood with its Fado houses.

What do you love most about living in Lisbon?
The light is absolutely beautiful in Lisbon. From the closeness of the water to the ancestry of the city… I love living here.

Where can visitors see you perform in Lisbon?
As well as weekly performances at Clube de Fado, I take part in concerts and festivals.


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