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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Discovering Royal London

A regal way to explore the city    |   July 2019

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From its residential palaces and royal parks to the boutiques favoured by the Mountbatten-Windsors, our guide reveals London’s sovereign side.

With regal architecture, heritage boutiques crowned with the prestigious Royal Warrant and a clutch of royal residences flanked by immaculately tended public parks, strolling in the footsteps of royalty when visiting the British capital is perhaps inevitable. However, a more considered journey through the Royal Family’s London reveals many of the capital’s true highlights. Guided by the city’s rich imperial heritage, and informed the Royal Crest’s exacting tastes, allow us to introduce exclusive London of the Royal Family.

Explore The Royal Residences

Of HM The Queen’s six official residences, Buckingham Palace is her London home. Each of the palace’s 19 State Rooms gleams with treasures, from Canova’s 2m-tall marble sculpture of Mars and Venus in the Grand Entrance to the 19th-century gilded grand piano in the White Drawing Room. The palace opens its doors to the public for 10 weeks every summer, inviting visitors to enjoy the opulent interiors of select rooms, but there’s plenty to see here year-round.

The Queen’s Gallery, for example, presents a consistent rotation of exhibitions curated from the vast wealth of the Royal Collection, comprising works by Old Masters, rare photographs and precious antiques. Flanking the palace, the Royal Mews is home to the Royal Family’s historic carriages. Time a visit for 11am to witness the pomp and pageantry of the Changing of the Guard. Watch as the New Guard—dressed smartly in ceremonial red coats and iconic bearskin hats—march to the palace to relieve the duty of the Old Guard.

A little further south, Kensington Gardens blankets 265 acres of central London with immaculate lawns and beautifully tended flower beds. It’s home to the Albert Memorial, unveiled in 1872 to commemorate the life and death of Queen Victoria’s beloved husband. Venture in a little deeper to discover a children’s wonderland at Diana, Princess of Wales’ Memorial Playground, and cutting-edge contemporary art at the world-renowned Serpentine Gallery.

Within its tree-studded gardens, you’ll also find Kensington Palace, home to the Duke and Duchess of Cambridge and their children. Queen Victoria was born in this palace and lived here until she became the reigning monarch. Visitors are invited to explore the palace’s grand State Apartments and take a wander through the beautiful Sunken Garden. There’s also a compelling programme of British Royal Family-themed exhibitions for those wishing to learn more about the palace’s past and present residents.

Prince Albert Memorial
Kensington Gardens © irisphoto2/iStock

Sovereign Highlights

A royal church and a World Heritage Site, Westminster Abbey is visited by around a million people every year and it’s easy to see why. From the staggering Gothic architecture to the David Hockney’s stained glass Queen’s Window, a saunter through these hallowed halls is an opportunity to take in hundreds of years of British royal history. Worshippers have been praying here since Benedictine monks founded the abbey in 960CE, but the church as it’s now known was established by Henry III in 1245. Since then, it’s seen coronations and the weddings of Elizabeth II and the now Duke and Duchess of Cambridge, and it’s the final resting place of 17 British monarchs, as well as thousands of remarkable Britons. Be sure to take a few moments of peace in the Abbey Gardens during your visit.

Across the river from the Abbey is the National Theatre. In addition to being one of Britain’s leading theatres and therefore a great addition to any London itinerary, the National Theatre is also a fixture for anyone looking to walk in the footsteps of the British Royal Family while in London. HM The Queen was the royal patron of the theatre for over 40 years, but she’s recently passed on the title to one of the newest members of the Royal Family, Meghan, Duchess of Sussex. There are several bars and cafes to enjoy during your visit, and be sure to have a walk along the Southbank after the performance. The views out over London aren’t to be missed.

A little further from the centre, Dulwich Picture Gallery is a beautiful museum housing over 600 paintings, including masterpieces by Rubens, Rembrandt and Gainsborough. It’s easy to see why it’s a favourite of Kate, the Duchess of Cambridge. In addition to its rightly lauded permanent collection, the gallery also hosts a popular programme of contemporary exhibitions, as well as creative classes and inspired workshops.

Menus For A Monarch

Tuck into fine royal fare in The Dining Room at The Goring, just as Kate Middleton did before her spectacular wedding to Prince William in 2011. This Michelin-starred restaurant is renowned for serving quintessentially British cuisine within its impeccably decorated, elegant interiors. Dine here for breakfast, lunch or dinner, enjoying traditional favourites such as Loch Fyne kipper with poached Burford Brown egg and grilled tomatoes, and saddle of roe deer with salsify, creamed spelt, venison sausage. For an added imperial luxury, order a glass of Bollinger Special Cuvée Brut; Bollinger is one of the few Champagne houses awarded a Royal Warrant.

Shopping The Royal Warrants

Speaking of Royal Warrants, the flagship store of Fortnum & Mason has been serving and selling luxury food and drink for around 300 years. It’s been beloved by the British Royal Family in London for a fair amount of that time, being the proud bearer of not one, but two of their prestigious crests. Visit to peruse the truffles and teas, chocolates and cheese, and more on offer in the Food Hall and pick up some delicious souvenirs to take home.

Another coveted Royal Warrant holder, Berry Bros. & Rudd is found on St James’s Street, which has long been a destination for the well-heeled to shop for luxury goods. Berry Bros. & Rudd is no exception, being Britain’s oldest fine wine and spirits merchant. Founded in 1698, it didn’t take long for this London stalwart to attract the attention of the British Royal Family. Indeed, its first royal customer was George III in 1760. Visit to peruse its spectacular collection of bottles or indulge in a tasting with the store’s knowledgeable sommelier.

Those with a sweet tooth will enjoy the chocolate boxes, bars and truffles on gleaming display at Charbonnel et Walker. This historic boutique, found in the aptly-named Royal Arcade on Old Bond Street has the honour of providing handcrafted chocolates to HM The Queen. Its Marc de Champagne truffles are a particular highlight and have filled the royal bonbon jars since the 19th century.

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