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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

A Guide to Czech Wine: With Vinograf’s Klara Kollarova

What those in the know are drinking   |   March 2018

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Discover the delicious and intriguing world of Czech Wine with local expert, Klara Kollarova

Klara Kollarova © Vinograf

The Czech Republic may be famous for its beer, but the country also has a thriving winemaking industry and proudly celebrates its viticulture with plenty of lively wine festivals spread throughout the spring, summer and autumn months. Whether it’s a romantic tasting of Moravian rosé within the pretty confines of Prague Castle, or a showcase of the beloved national drink burčák, visitors to Prague will have plenty of opportunity to sample the local wine scene. Here, Klara Kollarova, local wine expert and founder of Prague’s popular Vinograf wine bars, tells us why we should all be drinking more Czech wine, and reveals her pick of unmissable wine festivals in Prague.

Why did you decide to found Vinograf wine bars?
Jan Horešovský and I really felt we were lacking a wine bar in Prague, so we decided to open one ourselves. We wanted to have the opportunity to taste different wines and there was nowhere in the city to do that. We started with the small Vinograf, which focuses on local wines. Then, we wanted to include more international flavours, so we opened the Big Vinograf in 2013. The third outpost opened in 2015.

Can you tell us a bit about the wine growing regions of the Czech Republic?
There are two. A tiny one in Bohemia, in the northern part of the Czech Republic, which has about 700 hectares of vineyards spread across diverse conditions including a few small vineyards in Prague. Here, you can find some really great wines; Riesling and Pinots being the top grapes, with strong terroir influence. However, the majority of the vineyards are in Moravia, close to the border with Austria and Slovakia. The climate is a bit warmer here, and the range of grape varieties is larger. In this area, you can expect to find central European white grape varieties like Grüner Veltliner, Welschriesling and Müller Thurgau, with Frankovka (Blaufränkisch), Blauer Portugieser and Svatovavřinecké (St. Laurent) varieties used to make red wines. We also grow international grapes like Riesling, Pinot Blanc, Pinot Gris, Chardonnay, Sauvignon Blanc, Merlot, Pinot Noir and Cabernet Sauvignon. A special group are crossings and hybrids like Hibernal, Pálava or Cabernet Moravia. Czech wines can be diverse in style but 60% of the total production here centres on white wine.

Vinograf Wine Selection © Vinograf
Wine Shelves at Vinograf © Vinograf

What are your favourite Czech wines?
I like the ones made from central European grapes like Grüner Veltliner, Welshriesling or Frankovka and Svatovavřinecké.

What makes Prague’s wine festivals so special?
It’s the atmosphere of the city itself that makes them special. Most visitors to Prague have never even heard of Czech wine, so they are surprised to see quite a strong wine culture here, and to sample the excellent quality of our local wines.

Can you recommend any festivals that are particularly good for visitors looking to learn more about Czech wine?
The most romantic one is The Tasting of Rosé at Prague Castle. For an impressive selection of authentic Czech wine, I always recommend the Prague Drinks Wine  festival in May every year. During September, there are festivals all over Prague with possibilities to taste burčák, an alcoholic grape juice produced from fermented grape must sourced from Czech vineyards.

What are your predictions for the future of Czech winemaking?
My hope is that the quality will keep on getting better and better. I also hope that Czech winemakers will be able to collaborate more closely with sommeliers to boost the image of our wines abroad. The more visitors are able to try the best Czech wines, the more interested they will be in exploring our wonderful wine regions.


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