At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Full of custard tarts, yachts, sunshine and history, this is a comprehensive A-Z guide of Portugal’s capital city, Lisbon
Located on the northern banks of the River Tagus, Lisbon’s a city of steep streets, green parks and historical districts. Famous for its maritime heritage, grand 19th century buildings and its balmy weather, visitors love its nearby beaches, unique monasteries and vibrant nightlife. With so much to do, however, it’s hard to organise your time in the Portuguese capital. Which is why we’ve compiled this A-Z guide, the perfect port-of-call for anything that intrigues you…
Parts of Lisbon are covered in colourful tiles, which the Portuguese call “Azulejo”. Stuck to walls, ceilings and floors, the patterns are hypnotically beautiful.
Famous for its concentration of beautiful monuments, Belém is also filled with pastry shops, palaces and museums, which makes it a must-visit on any trip to Lisbon.
Known as Pasteis de Nata in Portugal, these custard tarts have a reputation for being the best in the world. Often infused with lemon and cinnamon for a twist, try one of these puff pastry delights – or maybe a bag of them.
Known locally as bairros (neighbourhoods), each district in Lisbon has a clear style and culture. Many in the eastern parts of the city (such as Mouraria and Alfama) are the oldest, as they were built on a harder rock that resisted much of the 1755 earthquake.
Elevador is Portuguese for the funiculars that are mostly situated towards the north of Lisbon. Journeys cost roughly three euros and take customers from the low seafront up to the higher residential areas in the north.
All over Lisbon you’ll hear the profoundly melancholic tunes of Fado, one of the country’s most popular musical exports. If you want nothing but the best, visit Bela in Santa Maria Maior.
Lisbon is defined by the 1755 earthquake, which destroyed almost all of the city. Today, some of the most beautiful places are those that were never rebuilt, such as Carmo Convent.
Lisbon, like Rome, Istanbul and Edinburgh is built on the back of seven hills. This can make getting around a little bit tricky, but also ensures that terraces on higher ground offer stunning views of the landscape below.
From street art (try and find the urban crocodile!) to hospitals for dolls, Lisbon has more than its fair share of quirky attractions. Try to find what locals call a “Thieves Market” if you can, for stylish vintage gear – the largest and most famous is in the Campo de Santa Clara.
No guide to Lisbon can be considered complete without including one of the most spectacular monasteries in Europe. Dating back to the 15th century, it contains the tomb of Portugal’s most famous explorer, Vasco de Gama.
Kiosks are scattered all over Lisbon, and sell everything from refreshments to metro tickets. Many are surprisingly pretty, dating from the 19th century and reflecting both Art Nouveau and Moorish influences.
Available for purchase from tourist information stores, the Lisboa card offers free use of all public transport in the city, as well as free (or reduced) price tickets to museums and galleries.
There are four colour-coded metro lines in Lisbon. Most trips cost roughly one euro, and stops are often decorated with poetry and murals.
The Park of Nations is Lisbon’s ultra-modern alter ego. An ocean of glass and steel, some of the fun stuff on offer includes cable cars, shopping centres, museums, restaurants and bars.
Founded in 1900, O Policia is one of the oldest restaurants in Lisbon. Named after the founder, Teotonio Miranda, who hung up his police uniform in favour of an apron, this top restaurant is still in the family – now being run by his great-grand-daughters, Cristina and Teresa.
Almost all the architecture one can admire in Lisbon is Pombaline in style. Named after the first Marques de Pombal, who led attempts to rebuild the city after 1755, it’s one of the first examples of earthquake-resistant construction in Europe.
Located on the outskirts of Lisbon, Queluz Palace is one Europe’s last great Rococo buildings. Designed as a summer retreat for Dom Pedro of Braganza in the 18th century, it’s a must-see just for the extravagant Robollon wing alone.
Sitting at the heart of Lisbon, Rossio (the local name for Pedro IV square) is hard to miss. An enormous square with two baroque fountains and dozens of sculptures, it’s overlooked by the grand neoclassical façade of the National Theatre.
One of the most effective ways to get around Lisbon, scooters also mean that day trips to destinations like Sintra or Cascais are easy to accomplish. Some of the most reliable companies operate by the train station.
Undeniably the most famous tram (out of the three traditional ones that are still operating), no.28 covers some of the best sights in old-town Lisbon, including Sao Jorge Castle, Alfama and Chiado.
One of the country’s most unusual buildings, the Pavilhão de Portugal, is owned by the University of Lisbon, and modelled on a sheet of paper that rests on two bricks.
The longest bridge in Europe (and the ninth longest in the world), Vasco da Gama Bridge crosses 10.7 miles of the River Tagus in an incredible feat of engineering.
Stroll down Rua Augusta to Comercio Square, or walk along the waterfront to Belem Tower. No matter what your destination, there’s sure to be plenty of restaurants, chapels and cobbled alleys to explore.
If you’re walking around Lisbon in the evening, xerez is the perfect refreshment to put a spring in your step. Portuguese for sherry, it’s sold at lots of bars and restaurants as a digestif.
From luxury yachts to high-speed catamarans, from cheeky pirate ships to zippy sailboats, there are several boat hire companies in Lisbon that offer their services on both the River Tagus and the Atlantic.
Founded in 1884, Lisbon’s zoo includes 300 species, a children’s farm, several conservation programmes and a daily dolphin show.