At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Ancient wonders, a Sufi dancing spectacle, a dazzling gold souk and more
Known primarily as the confluence point of the Blue Nile and White Nile, the storied city of Khartoum is an intoxicating mix of cultures, religions and identities. Combining historic tombs and ancient civilisations with ambitious new developments, the city is a compelling paradox of both old and new. Here’s why intrepid travellers will want to visit to the Sudanese capital of Khartoum.
Khartoum is the gateway to the ancient sites of Sudan and an ideal base for travellers wishing to explore the country’s historic attractions. Begin in the city at the tomb of the Mahdi, otherwise known as Muhammad Ahmad, an important figure in Khartoum in the 19th century and a fierce opponent of colonial rule. His mausoleum was originally built following his death in 1885 but was destroyed by the British, only to be rebuilt with its distinctive silver dome. Visitors to the city will also want to venture north out of Khartoum to explore the famous Pyramids of Meroe. Built over 2,500 years ago and intended as the tombs for the Nubian dynasty, their structures differ from their better-known Egyptian counterparts and are far less crowded, meaning you can explore this fascinating place in peace.
An extraordinary spectacle, this weekly ritual at Hamed el-Nil tomb is not to be missed. Taking place every Friday afternoon at the tomb of Sufi leader Shikh Hamed al-Nil, Sufi worshippers take part in a ceremony known as dhikr. Intended as a way of communicating directly with God, a central tenant in Sufi religion, the practice involves chanting, clapping and twirling, and is both a moving and lively event to witness. As the sun sets, the ceremony ends and a Sufi dancer blesses the audience with frankincense, which is a symbol of faithfulness.
Intrepid travellers in search of an insight into Sudanese culture should visit the camel market on a Saturday morning for an unusual and entertaining experience. Camels are brought here from all over the country to be sold; people come here to buy camels for racing, travel and to serve as cargo carriers. The animals are bred accordingly, either for speed or strength, and camels that possess both characteristics will fetch the highest prices at the market.
Taking its name from its position on the banks of the Nile, Nile Street is Khartoum’s grandest thoroughfare. Wander past the splendour of the Presidential Palace and admire the mix of colonial era buildings as well as the more modern developments. Make use of the opportunity to enjoy a coffee perched on the banks of the Nile at one of the many cafés.
Arguably the best known of the city’s souks, Souq Arabi is the commercial hub of Khartoum and the atmosphere is suitably lively. Venture into the dazzling gold market to browse the glittering jewellery, wonder past the many fabric stalls or take a look in the leather boutiques, which often specialise in crocodile and snakeskin items, a Sudanese favourite.
Easily accessible from Nile Street via Tuti Bridge, Tuti Island is one of Khartoum’s more peaceful green spaces. Used primarily for growing fruit and vegetables for the city, this is also a great place to take a walk and see the point where the Blue Nile and White Nile meet. Up until recently, the island was relatively cut off from the city and the only mode of transport between the two was by ferry, until the addition of the suspension bridge in 2009.
Incorporating elements of Middle Eastern cuisine thanks to its proximity to the region, Sudanese food is largely fresh, aromatic and makes use of readily available ingredients. Travellers will want to try the staple dish of ful, mashed fava beans often served with olive oil and spices or a tomato and chilli sauce. This dish goes particularly well with the Sudanese version of falafel, tamia and kisra, a sorghum flour flatbread that is typically served with stews and soups. Al-Housh restaurant in Omdurman comes highly recommend and is popular with both locals and visitors. This large restaurant is known for its skilful preparation of what was traditionally Sudanese street food. Begin with a glass of hibiscus juice followed by agashe, meat grilled over hot sand.