At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Valletta is preparing to enter the world stage for culture in 2018; read the city's plans here
2018 is a big deal for Malta. Its capital, Valletta, is the European Capital of Culture and the island is currently readying itself to take centre-stage on a prestigious global platform. At the forefront of this is the Valletta 2018 Foundation, the body who are curating Malta’s exciting events programme. Here, its executive director Catherine Tabone reveals what visitors can expect and how the Foundation are nurturing the island’s cultural and social development.
What does Malta and its islands have in store for visitors in 2018?
As a project, Valletta 2018 is underpinned by a lively interaction with the communities and the spaces where creativity happens. Our programme is an exuberant and inclusive mixture of events, consisting of over 130 projects. It features mega-spectacles such the Valletta Pageant of the Seas, as well as smaller projects developed with various local and international communities.
The island will host multi-site exhibitions and dynamic shows that engage with city spaces including the hidden subterranean passages underneath Valletta. Guaranteeing access for all is one of our main priorities. This is a programme that makes the case for culture as a lived experience, encouraging participation and co-creation. It is designed and woven to inspire, uplift, and encourage innovation.
You’ve recently joined Valletta 2018 Foundation as Executive Director. How do you hope to shape its direction leading up to next year?
Having been involved in the cultural sector for many years, I know that no creative leader has all the ideas. I see my primary role as creating spaces where meaningful interactions and participatory engagement can occur, whilst ensuring that public investment will continue to nurture creativity and challenging work.
My colleagues at the Foundation make up a dynamic team of motivated people who firmly believe that Valletta 2018 is a great opportunity for the country. It is a Carpe Diem moment for the nation, to celebrate our identity, our heritage and our stories, while building bridges with other parts of the world, inviting everyone to be part of this unique experience.
How do you think Malta’s history and landscape informs its cultural output?
Malta’s history and landscape are a fertile resource for creatives to engage with. Valletta, as a case in point, is a Renaissance city that welcomed the finest thinkers, engineers, scientists and artists over the centuries. Masters like Caravaggio, Mattia Preti, Lord Byron, Hugo Pratt, J.M.W. Turner, and Thomas Pynchon – to name but a few – lived and thrived within its walls across the ages. We are now presented with an opportunity to shape the future of the city and the Maltese islands. We want to ensure this moment is grasped fully by investing heavily in our people as the principal catalysts of innovation.
Have Malta and its islands undergone a social, architectural and cultural regeneration recently? And how has Valletta 2018 been instrumental in that?
Malta is experiencing regeneration on many levels and Valletta is, crucially, at the heart of this. Our capital city – a UNESCO World Heritage Site – was in urgent need of resuscitation, energy and investment. With the support of central Government, an unprecedented program of conservation and embellishment was embarked upon, with over €60 million devoted to this vision.
Valletta has bounced back with creative energy, enhancing the social pride of the communities of ‘Beltin’, who are singular in their passionate loyalty for the city and attracting visitors from around the world. As a Foundation, we work to increase urban democracy by providing spaces where people from all backgrounds and perspectives can come together, improving the lives of residents and making the city more attractive to visitors.
Do you hope that being the European Capital of Culture will have an enduring effect on raising Malta’s profile as a great destination to visit for excellent arts and culture?
Valletta itself was an innovation in urban design. We want to build upon this narrative and reignite that innovative spark. Nurturing a professional creative sector is a fruitful step towards upgrading the cultural product and raising the bar. We now have festivals and concerts that are firmly established on the international culture map. Ultimately, the greatest legacy of the ECoC title would be wider participation, facilitating people’s engagement with the arts and the challenges they pose, while inspiring imagination. This will further increase Malta’s potential in a world where creativity is increasingly becoming an economic powerhouse.
Aside from being the 2018 European Capital of Culture, why should people visit Malta?
Because it is an all-rounder. It ticks all the boxes for leisure time: 300 days of sunshine, relaxing sun-soaked beaches, pristine blue waters, spectacular views, great dining experiences with a varied cuisine, outstanding heritage sites and a thriving nightlife. It is a combination of history nestled in cutting-edge contemporary innovation.
What are your favourite aspects of Maltese arts and culture?
Maltese culture thrives on the energy of Mediterranean resourcefulness and spontaneous exuberance. The intense passion, competition, colour and ritual, coupled with the sacred and the profane soundscapes of our festas are incomparable. Our creative sector is thriving with strong market growth, participation and artist mobility. We have a diverse culture, bearing various influences, and as a frontier nation we embrace them revelling in the profound cultural richness they bestow.
For first-time visitors to Malta, which museums and monuments would you recommend they must see and why?
Valletta, of course, is a must with its extraordinary artistic and architectural legacy. Staying within the capital city, I would definitely recommend MUZA, one of our flagship legacy capital projects. It is the new national museum of fine art, embracing the innovative concept of a proactive community-based museum.
And finally, which buildings really encapsulate the island’s culture and heritage for you?
Malta has an intensely layered history that has inspired creatives throughout the ages. This can be seen clearly in its outstanding megalithic structures with their sophisticated design and carvings, a testament to the sheer creativity of the temple builders. The temples are just one part of the story though, as it is difficult not to be inspired by the iconic skyline of Valletta, with its domes, spires and spectacular military fortifications. The islands are one complex structure that holds within it a tangible legacy of the past and a gateway to the future.