At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Side-step the city’s many museums and sights for a few hours, and instead explore the St Petersburg of Dostoevsky’s novels
There is a dreamlike quality to Russia’s St Petersburg. It’s a city that’s drenched in history with an ambience that’s amplified and intensified by the belye nochi—the luminous midsummer nights when the city seems cast in a lilac glow. Perhaps that’s why it has been the muse and home of so many artists, writers and thinkers. This is the place that produced Pushkin, Shostakovich and Nabokov. It was Lenin’s revolutionary capital and Ayn Rand, who exalted American free enterprise, was born within its boundaries. It was Russian novelist, Fyodor Dostoevsky who called St Petersburg ‘the most abstract and intentional city in the world’.
And it is Dostoevsky with whom St Petersburg has become synonymous. More than any other writer, he has come to be seen as the pre-eminent creative figure in a city known the world over for its artistic and cultural tradition. He was a true son of the city: he lived at almost 20 different addresses in St Petersburg and spent most of his life in this magical place. It was only fitting, therefore, that the city be the setting for most of his novels.
For a sightseeing with a difference, sidestep the many museums for a day or so, and instead explore the St Petersburg of Dostoevsky. The Mikhailovsky Palace, with its tall gold spire and grand façade, was Dostoevsky’s first residence in the city. It was here that for five years he studied as a cadet at the engineering school. The castle is remarkable because it offers a unique profile from each angle. The architects who built it for Emperor Paul I combined elements of different styles; visitors circumnavigating it may rightly wonder if they’re looking at the same building.
A 30-minute stroll away is Sennaya Square, or the Hay Market, described in Crime and Punishment in less than flattering terms. Now a bustling area with a hub of metro stations, it was, in Dostoevsky’s time, the city’s underbelly, a place with ‘establishments of bad character’, taverns and houses with ‘filthy and putrid yards’. It’s one of the ironies of the city that the St Petersburg of Dostoevsky was so often described by the writer as filthy, crowded and crime-ridden, even if he acknowledged its charisma and charm.
Dostoevsky always chose to live in apartments from which he could see the domes of a church. His most famous character, the tortured Raskolnikov, didn’t, however. From Sennaya Square, head north and across the canal, then head west; here you’ll find the apartment in which the protagonist of Crime and Punishment lived. In his books, locations like these are coded or abbreviated, but the author’s tendency to place characters near to where he was living at the time meant it wasn’t long before these codes were deciphered. Today, the building is adorned with an image of Dostoevsky and a plaque marking it as ‘Raskolnikov’s House’.
Dostoevsky wrote The Brothers Karamazov, his last novel, in a corner apartment on the second floor east of Sennaya Square, overlooking the Fontanka River. This is now the Dostoevsky Museum, where there is a replica of his study and a stopped clock showing the exact time of the writer’s death. He had lived there with his two children and his wife Anna, and it is thanks to Anna’s meticulous efforts that a replica could be made. Some items of Dostoevsky’s do remain, including his hat and his tobacco box.
As well as seeking out these literary hotspots, you could meander the streets of the city and come across traces of Dostoevsky without ever intending to do so. There is the Hotel Dom Dostoevskogo, once the house in which the writer wrote The House of the Dead and Humiliated and Insulted, and the Lion’s Bridge, which is near the home of the old pawnbroker murdered in Crime and Punishment. Dostoevsky’s mark on this great Russian city is indelible, and even if St Petersburg were to ‘rise with the fog and disappear like smoke’, as the writer once wrote, it would certainly live on his novels.