At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
The Portuguese artist shares her favourite walking route in the city, as well as where to find the best bacalhau
As a prolific artist who divides her time between Lisbon and Shanghai, Ana Pérez-Quiroga is known for her powerful and thought-provoking installations. The award-winning Portuguese artist skilfully explores a variety of subjects in her work, from love to domesticity and the boundary between art and life. Here, she shares her favourite spots in the Portuguese capital.
Where in Lisbon is home for you?
I’ve lived in Baixa for 20 years, in one of the buildings that was built after the earthquake of 1775 by political resolution of the Marquês de Pombal and with the architectural design of Manuel da Maia and Eugénio dos Santos e Carvalho. Known as the Pombaline area, this grid of streets has been proposed to UNESCO as a World Heritage Site.
Where do you go in Lisbon when you’re in need of creative inspiration?
I like to go to the gardens of the city, which have a surprising diversity, both in the landscape planning as well as in the species that they have. My gardens of choice are Jardim do Museu do Teatro – Parque do Monteiro Mor, Jardim Botânico and Jardim Botânico da Ajuda.
Which Portuguese artists do you admire and why?
I think contemporary Portuguese artists are of exceptional quality and therefore there is an immense list of artists that I admire! However, I want to highlight the late artist Ana Vieira who, to me, was a unique figure in the Portuguese art world. A strong feminist, her body of work is vast, with some pieces exploring similar themes to my own work such as the house, objects and intimacy.
Describe how you would spend your perfect day in Lisbon?
I would start the day by going to a museum in the morning, perhaps the National Museum of Ancient Art, the Museum of Chiado or the Gulbenkian Foundation. Then, if it is a Tuesday or Saturday, a trip to the Feira da Ladra, a flea market which has great antiques and takes place in Alfama, one of my favourite neighbourhoods.
Following that, I’d enjoy a long lunch at Bica do Sapato and, in the afternoon, I’d take a walk through Alfama, crossing the hill through the Mouraria until I reach Martim Moniz Square and walk to the Intendente Square, an area with cafés, restaurants and shops. One of these I always go to is the A Vida Portuguesa store, which has wonderful traditional Portuguese objects and a great selection of gourmet products.
Then I’d head to the garden of Campo Mártires da Pátria, take the Lavra elevator and go down to Avenida da Liberdade, an elegant, tree-lined avenue full of exclusive boutiques. I’d then make my way up to Alegria Square and continue up to the Príncipe Real, another area with a beautiful garden and where there are several excellent restaurants to have dinner in.
Finally, I’d go down Pedro de Alcântara, where I always stop to enjoy the magnificent view of Lisbon, and head to Chiado Square, which is known for having lively street performers and music.”
What local delicacy do you always recommend that visitors try?
The famous pásteis de nata are a must-try, and don’t forget to sprinkle a little bit of cinnamon over the custard before eating them. Another specialty is cod, which has 1001 ways to be made, such as the one that is most easily found today: Bacalhau à Brás, which is made with an onion, fried potatoes, egg and parsley. For pásteis de nata I recommend Manteigaria on Loreto Street and for cod, go to Café Nicola in Rossio.