At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
From palaces to pretty gardens, cathedrals to art galleries, here’s what to see in the Prague Castle complex
The largest ancient castle in the world, the Prague Castle complex is home to a bewildering array of cultural sites and historic buildings, from royal palaces and ancient cathedrals to art galleries and gardens. A vast hilltop fortress, Prague Castle was founded by Prince Bořivoj in approximately 880, though it’s housed many a monarch since and survived numerous reconstructions. With such a long and illustrious history, it should come as no surprise that UNESCO have awarded Prague’s most popular attraction World Heritage status. But with so much ground to cover, how do you decide where to begin? From the hallowed halls of St Vitus Cathedral to the artistic treasures on display at Lobkowicz Palace and the Prague Castle Picture Gallery, here’s what to see at the Prague Castle complex.
Once you’ve taken in the full spectacle of towers and spires from outside the complex, venture inside and begin your explorations at the Old Royal Palace. First founded in the 9th century, the palace has been reimagined, remodelled and even tragically neglected over the years (it was abandoned for a full eighty years back in the 15th century). Today, the centrepiece is without doubt the impressive Vladislav Hall, famous for its vaulted gothic ceiling and early renaissance windows. An important State building for centuries, the elections of the president of the Czech Republic still take place here today.
Keen to take a peak inside Prague’s most important temple? St Vitus Cathedral is not only celebrated for its long history of coronations, it’s also famous for housing the tomb of St. Wenceslas. A patchwork of architectural and artistic styles, with its first stone being laid in the 14th century and its last in 1929, step inside the cathedral’s ornate bronze doors and you’ll face a riot of colourful frescoes and stunning stained glass windows.
Located in the secluded confines of the castle’s second courtyard, the Prague Castle Picture Gallery houses important masterpieces by the likes of Titian, Rubens and a host of revered Czech painters. Originally the private collection of Emperor Rudolph II, there are over 100 works on display here, though this is just a fraction of the entire 4,000-strong full collection.
After tackling some of the cultural heavy-hitters, a quiet amble through the picturesque Royal Garden may be in order. The manicured lawns at this serene Renaissance spot feature plenty of quiet places to sit and soak up the scenery. Make sure to stop in at the Italianate Summer Palace, built by Ferdinand I for his wife Queen Anne – now home to various creative and artistic exhibitions and events.
Running past the northern perimeter of the castle, Golden lane is a charming little alley of tiny, colourful cottages and cobbled pavements, which today serves as a historical walking tour through old Prague. Built back in the 16th century for servants working in the castle, the houses became popular among Prague’s artistic and literary set during the 20th century, with a certain Franz Kafka calling cottage No.22 home for several years.
The only private property in the Prague Castle complex, Lobkowicz Palace was once the home of an aristocratic dynasty, before being confiscated by the Nazis. And then again by the Communists. Today, it houses an unorthodox selection of art, furniture, music and religious objects, as well as an enormous library. There are also free classical music concerts daily, which take place in the ornate 17th century baroque concert hall.