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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Five Inspirational Places to Visit During Open House London

Where to see the most inspiring and unexpected sights   |   August 2017

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Peek behind the doors of some of the capital’s captivating secret spots during Open House London

You’ve pored over paintings at the National Gallery and been to the top of The Shard, but London is home to a vast array of incredible places even locals don’t know about. Every year, hundreds of these secret spots throw their doors open to the public for the weekend; this year, over 800 iconic buildings, churches, museums, offices and even private homes will be welcoming visitors to step inside and experience a different side to this dynamic city. Here are five of our favourite places to visit during Open House London.

Foster + Partners, Wandsworth

This year, Foster + Partners celebrate their 50th anniversary as one of Britain’s most successful and pioneering architects. From their iconic City Hall building to The Gherkin, their creations are instantly recognisable. Foster + Partners’ Wandsworth studio and design hub will be open over the weekend, granting visitors a glimpse of the creative space where their design magic happens.

Riverside, 22 Hester Road, SW11, Saturday 16th September 1pm-5pm, Sunday 17th September 10am-5pm

Freemasons' Hall, Covent Garden

Steeped in symbolism and mystery, Freemasons’ Hall is the headquarters of the Union Grand Lodge in England. Within, you’ll find the opulent Grand Temple and warren-like chambers. This is a rare chance to see Freemason’s Hall’s illustrious interiors, intricately decorated with stained glass, mosaic and gilded ceilings.

60 Great Queen Street, WC2B, Sunday 17th September 10am-5pm

115 Holland Park © Open City
Alexandra Palace © Alexandra Palace

Beyond the Olympic Park, Hackney Wick

It’s not just buildings that are accessible during Open House London; there are some enchanting walks and tours available, too. The Olympic Park put this corner of East London on the map, but there’s so much more to explore in this thriving neighbourhood. This two-part tour takes in the scenic River Lea from Hackney Wick to the Thames and weaves its way along the waterside, taking in notable monuments along the way.

Meet at The White Building, White Post Lane E9, Saturday 16th September at 2pm, click here to pre book.

Alexandra Palace, Hornsey

This iconic Victorian entertainment venue has been hosting concerts, fairs and sporting events for centuries. Few, however, have visited the depths of its cavernous basement. During WW1 it was used as an internment camp, and over the years it’s had many different uses. Discover Alexandra Palace’s intriguing history and hidden secrets on this unique tour.

Alexandra Palace Way, N22, Saturday 16th September, every 30 minutes between 10am-4pm. 

115 Holland Park Avenue, Holland Park

A privately-owned home appointed in an outrageously eccentric manner, 115 Holland Park invites you to step into the imagination of its owner. Each room is lavishly decorated with exquisite attention to detail in an array of international and historical styles from Victorian Gothic and Rococo to a maharaja’s toilet.

115 Holland Park Avenue, W11, Saturday 16th September & Sunday 17th September 10am-4pm click here to pre book.


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