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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Five Novels to Inspire a Trip to St Petersburg

Your reading guide   |   June 2019

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Doctor Zhivago’s epic train journeys and Dunsmore’s factual fiction offer a glimpse of the city beyond the guidebooks

Saint Petersburg © iStock/Iryna1

From its glittering heights as the imperial capital of Russia to the harrowing blows delivered by the Siege of Leningrad in the Second World War, St Petersburg is a city of extremes. Its bright, domed roofs and gilded palaces soar with imperial splendour, while its history crawls through bleak spells of despair and tragedy. Perhaps it’s this kaleidoscopic, multifaceted quality that has established St Petersburg as the star of so many literary treasures. From great Russian classics to more recent tributes, here are the St Petersburg novels to pack on a visit.

Crime And Punishment, Fyodor Dostoyevsky

No recommended list of novels about St Petersburg would be complete without a nod to the don of Russian writers, Fyodor Dostoyevsky. The author lived and wrote in the city, and moulded the plot of epic murder story Crime And Punishment to its streets. His love-hate relationship with the “intentional and abstract city” is apparent throughout. Dostoyevsky’s St Petersburg is a place that’s “so vulgar and ordinary that it almost borders on the fantastic.”

The Master of St Petersburg, J M Coetzee

Dostoyevsky himself proved too tempting a subject to overlook for South African Nobel Prize winner J M Coetzee, who writes about the Russian heavyweight’s quest to discover the reason behind his stepson’s death in The Master of St Petersburg. This is no beach read. True to Coetzee’s oblique, stratified approach to his subjects, the novel is complex, dense, and veiled behind period language. Nevertheless, it’s a rewarding read, akin to cracking a secret, literary code.

Old bookstore © iStock/Sergey Tinyakov
St Petersburg winter © iStock/rusm

Doctor Zhivago, Boris Pasternak

The love story that triumphs over all others, Doctor Zhivago is an iconic Russian novel set between the revolution and the germinating Soviet Union. The timeless romance between poetic physicist Yuri Zhivago and the exquisite Lara Guichard floats fragile upon the chaotic tides of Russia’s reinvention. The book offers dazzling descriptions of Russia’s vast and hostile landscapes, portraying this as a country that begs to be explored. It was so good that Pasternak was awarded the Nobel Prize for Literature for it.

The Siege, Helen Dunmore

Brush up on Russian history with British writer Helen Dunmore’s historical novel about the 900-day Siege of Leningrad by the Germans. It was a defining moment in St Petersburg’s chequered history, and The Siege, which was shortlisted for the Orange Prize and Whitbread Novel of the Year, describes the first – and worst – winter through the eyes of 23-year-old Anna Levin.

City Of Thieves, David Benioff

Before crafting City of Thieves, David Benioff followed George R R Martin in co-writing the remaining scripts for epic television series Game of Thrones. This novel is a polite step away from the huge-scale fantastical drama that Benioff is better known for. It’s a gritty, realistic coming-of-age tale of two youths hunting down a dozen eggs during the Siege of Leningrad so that the Soviet officer’s daughter can bake a wedding cake. It’s garnished with beautiful descriptions of the Neva and, of course, ice skating, which continued despite the difficulties faced by its starving residents.

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