At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Allow resident gastronomic experts, Taste of Prague, to provide you with a gourmet guide to the city
Whether it’s superlative svíčková or a modern artisanal bakery, blogging and restaurant critiquing collective, Taste of Prague are committed to sharing the city’s most delicious locations. Launched in 2011, the group helps visitors discover fabulous Czech food with their popular food tours. Here, we chat to Taste of Prague about the city’s latest food trends, must-try local delicacies and the best cocktail bar in Prague.
If you had to sum up Czech food in three words, what would they be?
Rich, comforting and caressing.
What was your experience of Czech cuisine growing up, and how has it changed since then?
Our grandmas knew how to spoil us. They came from a time where fat was beautiful, especially when it came to kids. Restaurants under Communism were owned by a single company called “Restaurants and Cafeterias”, and they cooked according to a standardised cookbook so the food was just utility food and pretty much the same in every restaurant. Things changed dramatically when Communism came to an end. Private ownership of restaurants meant owners and chefs started to care about the food they served, and open borders brought in more exposure to foreign cuisines.
How did the idea for the Taste of Prague food tours come about?
We loved food and travel and wanted to mix the two here in Prague. Back when we started in 2011, Prague was not known as a food destination, and good food in Prague and tourism did not necessarily overlap as tourists were just getting ripped off in horrible restaurants selling overpriced food. We wanted to bridge that gap and show that Prague has a lot to offer when it comes to food.
What local delicacies must visitors try?
Czechs are really good at soups and sauces, so we’d recommend trying a bowl of kulajda, a traditional potato soup with mushrooms, dill, vinegar and a poached egg, and svíčková, braised beef with a creamy sauce made from root vegetables and served with dumplings. That’s a recipe that people can spend hours arguing about!
Czech sweet dishes are also unique and interesting. Try seasonal fruit dumplings or povidlové taštičky, a pasta somewhere between ravioli and pierogi, filled with plum jam and served in melted butter. Czech pastries are delicious too, especially kolache, větrník, venecek and laskonka. We won’t spoil it with descriptions.
Finally, you should try Czech wine, because nobody else has! Go to Bokovka for a streamlined but carefully curated selection of the best local bottles.
What new food trends have you noticed emerging in Prague?
Younger chefs and owners have mostly focused on things that are inherently cheap: hot dogs, donuts or specialty coffee. Now, we think the new trend will be reinventing Czech cuisine and giving it a modern feel. Eska restaurant started the trend and Bistrot 104 is taking a slightly different approach, but the jury is still out on the predominant form modern Czech cuisine will take. We also think artisanal bakeries are the next big thing.
Who are the city’s hottest chefs right now?
The hottest chef in Prague must be Přemek Forejt. The only problem is that his restaurant, Entrée, is in Olomouc, a beautiful medieval university town a two-hour train ride away. We still think it’s worth the day trip, though; a visit to his restaurant is what memories are made of. We are also big fans of Michal Černý, who headed up the kitchen at the mythical Story restaurant and now quietly cooks wonderful dishes without fanfare at Café Lounge. Finally, Markéta Libova – head of the Grils bistro in the Karlin district (which focuses on rotisserie chicken) – is a member of a new wave of exciting Czech chefs. She’s the closest we have to April Bloomfield.
If you’ve got friends visiting from out of town, where do you take them to eat?
We usually take them to Café Savoy, because it’s a reliable workhorse that serves breakfasts and dinners and everything in between, and their traditional Czech pastries are just fantastic. They also happen to serve some of the best schnitzels with potato salad in town, along with a great wine list.
What are your favourite bars to visit for a post-dinner nightcap?
We hope we’re not spilling the beans on a hidden local haunt (because our friends would probably kill us!), but our favourite bar in Prague is Parlor. It’s located on an unassuming street towards the end of the Wenceslas Square, and doesn’t have a drinks menu. One of the two bartenders comes to the table, asks you a series of questions, and then proceeds to blow your mind with an incredibly crafted cocktail in a beautiful vintage glass. And whether you like it or not, a visit to Parlor always ends in the KFC down the street, because they are open all night and a bucket of chicken just speaks to you after drinks. Trust us – we’ve been there.