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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Future Laboratory: Five Ways London Will Look Different in 20 Years

Insight from our futurists in residence   |   August 2018

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Corinthia Hotel London's Futurists in Residence give a unique insight into the capital's future

River Thames at dusk © iStock/MarcelloLand

As Corinthia Hotel London’s Futurists in Residence, Christopher Sanderson and Martin Raymond are uniquely placed to share insight into the world we don’t yet know. Taking an analytical approach to trends and learnings from the past and present, they’ve shared their thoughts on five key ways London might look different in 20 years.

The High Street

London’s unique streets, byways and thoroughfares date back, in parts, to Roman times, and have continued to grow and develop over the past 2,000 years. So 20 years won’t really change the fabric of the city that much – unless, of course, we suffer another calamitous event such as The Blitz. Retail will continue to dominate our high streets, and here it’s all about the plural. Expect to see smaller neighbourhood strips and clusters continue to develop as London becomes more diverse and new centres of creativity ferment in hitherto unpopular areas.


Wouldn’t it be incredible if we had a Mayor who banned all fume-emitting vehicles from our city? To have a city where private and public vehicles run on clean energy would be an amazing thing. There’s no reason why we can’t aspire to such a vision.

Christopher Sanderson and Martin Raymond of Future Laboratory
The Future Laboratory at Corinthia Hotel London


Post-Brexit, if it happens, will London be able to maintain its position as the world’s leading creative capital? Tourists will certainly continue to visit to see the sights, but what also attracts them is London’s cultural diversity, its arts scene, theatres, restaurants, clubs and bars. And those can never really work if they only serve tourists – they have to be made by Londoners, for Londoners. And if we start to see an exodus of the very people that make London such a great city, we risk losing what makes London so special. The danger is that London could become a Disney version of a real city: all nostalgic attractions with no soul.


London has an enviable reputation as one of the world’s top cities to visit for food – not necessarily a unique cuisine, but rather the breadth of what’s on offer. This will continue to keep London at the top of any gourmand’s list of cities to visit. But again, unless we continue to support the cultural diversity that has spawned one of the best restaurant cultures globally, we’ll end up with a much less appealing monoculture. Over the next decade expect to see continued epicurean diversity, even more destination zones further afield, and a greater emphasis on traceability, transparency and what is in your meal.


Nowhere, not even New York, can offer the vibrancy and excitement of our theatre scene. We are leaders not only because we have a great subsidised sector offering the classics, new work in opera, music and dance, but also because we are the home of the growing trend in experiential and immersive events. From the seminal work of Punchdrunk to You Me Bum Bum Train, London leads the way in rethinking what a night at the theatre might mean. With the ongoing emphasis on technological development, this will carry on as the digital converges with the visceral to create new ways of conveying meaning and emotion. We expect London’s theatres to continue to astound and enrich.

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