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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Column: Reassuringly Intelligent

The Future Laboratory In conversation   |   June 2018

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Corinthia Hotel London's latest In Residence programme looks forward, backed by science

Moving in this summer as part of Corinthia Hotel London’s In Residence programme, The Future Laboratory joins forces with guests and friends to launch a year-long love-in of all that is futuristic, challenging and intellectually stimulating. Co-founder and editor-in-chief of The Future Laboratory’s LS:N Global, Martin Raymond, starts the conversation…

Luxury, like the future, is another country… And just when you think you’ve worked out the map of that territory, the landscape changes. A decade ago luxury was all about excess, while more recently, it was about access and under-the-radar exclusivity. Now, as clients, designers and brands themselves demand a more nuanced, insightful and considered view of luxury, we are witnessing the rise of a New Luxurian traveller who is keen to embrace the intelligent, the innovative and the scientifically adventurous, as we once more reach up and out to the stars (think Elon Musk and Sir Richard Branson).

“As our research suggests,” says The Future Laboratory’s co-founder Christopher Sanderson, “science, technology, innovation and the personalities driving the new life sciences (GM, biotech, SynTech, stem cell) are fast replacing the Rihannas and Justin Biebers of this world as people we look to, as more and more of us demand a different kind of substance with our style. We’ve dubbed this the Re-enlightenment, and have used it to underpin our thinking for our Futurists-in-Residence programme with Corinthia Hotel London.”

But why now? “More than ever,” says Sanderson, “intelligent thinking is under represented. There is a sense that people want things to be populist, bite-sized and easy to digest, but the hotel guests we meet, and the clients we deal with – from Selfridges and Google, to Sony and Stella McCartney aren’t like this. They want to be informed, challenged and to have ideas presented to them in ways that make them think and kick-start debates.”

So rather than taking a stand on issues, Sanderson tells me, “we’re taking a leaf out of the book of great hoteliers and creating a series of debates and round table conversations that encourage playful, civilised and robust exchanges about the big ideas of tomorrow.”

Subjects covered in the year-long Corinthia Hotel London residency range from a London taxi driver offering a cabbie’s eye view of the future on anything from AI to autonomous vehicles (wait until you get him started on the latter), to luminaries and writers like Dr Charlotte Webb, or Lucie Greene, who will be looking at The Feminist Internet, and on even deeper research into how Silicon Valley is rewriting the rules of civic, social and scientific engagement. There will be regular Breakfast Briefings, Dare to Know dinners, virtual fireside chats, and a range of half-day Futures Forums on wellness, health, food, drink, technology, luxury, longevity and hospitality.

Hotel guests will sit alongside the media, invited brands and fellow ‘futurenauts’ in a range of unique and hidden venues around the hotel — from the Courtroom and Bassoon Bar to hidden corridors and secret guest rooms. They will be part of debates and chats with experts on subjects they may be familiar with, but
also with those that are set to dominate and drive tomorrow’s news agendas: in-vitro meats, psychotropic cocktails, cryogenic chambers (chilly!), hydro-cell batteries, adaptogens (liquified plant extracts that help you fight stress), and sleep gyms (yes, you heard it here first).

“The future is unwritten,” says Sanderson, “and in many ways it’s unknowable, but there are hints and clues that tell us how it will look, feel, taste and smell, and our job as Futurists-in Residence is to ensure
that guests and friends of Corinthia Hotel London and The Future Laboratory get to experience these things first hand.” So watch out for VR machines in the corridor, conversations from the future in the loos, even a ‘Stuckism’ room in the hotel set up by videomaker and futurenaut David McGovern, where you can learn how to unlock your creativity and ability to dream about tomorrow.

As well as the more science-based topics, The Future Laboratory has asked philosophers, writers and performers to look at the future of femininity, and the future of masculinity, as we enter a period where gender equality, and all issues related to gender — male, female, or non-binary — come to the fore once more: “We’ll be doing this in the real and virtual realm,” says Sanderson, “asking ‘Why are most of the AIs we speak to female?’ Or how and why a new generation of AI psychologists and robot-therapists are training ‘malebots’ to become better, more considerate beings.”

Everything is there to explore the world of tomorrow, including the food, drinks and luxurious brain stimulants you’ll need to digest all the insights on offer. To book a ticket, speak to guest relations on:

The Future Laboratory is one of the world’s leading strategic foresight consultancies. It exists to help companies prepare for a better future by giving them the confidence to take the decisions today that will create economic, environmental, technological and social growth tomorrow. From its offices in London and Melbourne, The Future Laboratory offers a range of strategic foresight products and services to help its clients harness market trends, adapt to emerging consumer needs, and keep them ahead of their competitors.

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