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At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Futurists in Residence: The Future of Hospitality

What's the future of hospitality?   |   October 2018

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Co-founders of The Future Laboratory, Martin Raymond and Christopher Sanderson explore what the future holds for hospitality

As part of Corinthia Hotel London’s In Residence programme, The Future Laboratory are hosting a series of debates and round-table discussions about the big ideas of tomorrow.  Co-founders of The Future Laboratory, Martin Raymond and Christopher Sanderson share their thoughts on the future of hospitality.

What do you think has been the biggest innovation game-changer for hospitality in recent years?
Airbnb, without a doubt. It’s changed the way we think about where we book when we travel.

Where do you see the focus shifting next?
We think brands will have to rethink the arrival and departure cycle. Increasingly, guests are happy to pay for a one-day room hire, but why should their arrival and departure time be governed by the hotel because it suits them better? Technology will enable hotels to manage their inventory better to cope with all-day arrivals and all-day departures that suit guests.

Hospitality seems to rely so much on person-to-person interaction. Are there any hotel fundamentals that you think will always stay the same?
Empathy, care, attention to detail, humanity and respect will always be important.

Do you think technology will ever be able to replace the customer-facing element (for example, placing orders directly with a kitchen rather than having waiting staff?)
Well, that’s a bit like asking if we would ever consider doing our banking using technology rather than going to the branch. Of course, we will continue to find meaningful ways to streamline the guest experience, and to deliver seamless and luxurious experiences. I don’t always need a waiter to do that. If I can be sitting by the pool and there’s an app that allows me to order a drink, that’s a plus not a minus in the right environment.

There seems to be a disconnection in hospitality between technological innovation and going back to basics (controlling lights with iPads versus selling local food in the restaurants). What are your thoughts on this?
If the technology facilitates and makes things seamless, then it’s appropriate and is doing its job. If it’s faddish, complex and confusing, it’s a waste of time and money – and guests will see through that.

Image: Jack Hardy

Do you think hospitality will adopt any trends from other industries, and if so, which ones?
As with all industries, hospitality must change if it intends to remain relevant. Luxury and retail continue to evolve, as should hospitality. Here we see an increased focus on the individual as well as on provenance and transparency.

What are the main changes you think hospitality will need to make to keep up with global trends and developments?
Remaining relevant to guests’ needs and thinking like a 21st-century business, not a 20th-century one. Realise that your guests are getting younger, not older – both in actual age and attitude.

What trends in the luxury hospitality industry are you most excited about?
The shift towards a consumer who is questioning and challenges the nature of a luxury experience – we call it Uneasy Affluence.

If you take current projections, can you give a picture of a luxury hotel stay in say 50 years’ time?
It will still be very similar to what is delivered now, but what is luxurious will have changed. Precious, luxurious resources will be things like air and light quality – not necessarily wall surfaces, fancy taps and furniture.


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