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At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

A Guide to British Afternoon Tea Etiquette

Everything you need to know   |   December 2018

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A tradition as richly developed as the quintessentially British pastime of afternoon tea comes with some rather particular rules

Afternoon tea at Corinthia

A tradition as widely celebrated as the quintessentially British afternoon tea comes with some rather regimented rules. In fact, the event ceases to be afternoon tea at all if certain codes of conduct are not followed to the letter. But that shouldn’t prevent anyone from indulging—after all, who can refuse a delectable stack of fresh cakes, scones and sandwiches served alongside a pot of tea? With a little assistance, the ceremony can be navigated with the expertise of an inveterate. Allow our guide to the etiquette of afternoon tea show you how it’s done.

Talk the Talk

Afternoon tea enthusiasts simply call it “tea” rather than “afternoon tea”. But the key is never call it “high tea”, which is a dated term for a simple meal in the early evening. Also, it’s important to note that one “has” tea; one does not “take” tea, and it is always “some” tea that’s requested, never “a” tea.

Dressing Up

While the days of dinner suits and top hats are long gone, afternoon tea etiquette still dictates a certain degree of formality. The tailored end of the smart-casual spectrum is the order of the day for gentlemen. Women should dress up too, though there is slightly more flexibility.

Sip, Sip, Hooray

Drink like a duchess. Anna Russell, Duchess of Bedford, is the purported inventor of afternoon tea in the 19th century, and thus all tea enthusiasts should strive to follow her example. Extending the pinkie finger while sipping is a common mistake and is not considered acceptable. Similarly, no digit should be hooked through the handle. Instead, pinch the handle with your thumb and index finger and use the middle finger for additional support.

Pour Perfection

Serve with confidence, even if that means faking it. When nominated to pour, use the tea strainer if applicable, and serve in a fresh cup and saucer – never a mug. Work your way around the guests and be sure to serve yourself last.

Scone Protocol

Never dunk biscuits or scones – that’s scone like “gone”, not scone like “cone”– into your tea. Using your fingers, break the scone in half, and spread it with cream and jam using a knife. Cream before jam is the “Devon way”; jam before cream is the “Cornwall way”. Both are acceptable. Resist the urge to create a jam sandwich of the scone. Eat it using your fingers and return it to the plate between bites.

English scones © iStock/Aiselin82
Afternoon tea © iStock/Eva Katalin

Causing a Stir

Stirring the tea in a circular motion is considered an act of war or treason for connoisseurs of afternoon tea etiquette. Instead, move the spoon silently back and forth two to three times in an up-and-down, six O’clock-to-12 O’clock motion. Finally place the teaspoon on the saucer beside the cup, on the right-hand side.

Napkin Know-how

Napkins during afternoon tea are for laps, and should be 12 inches squared, though there’s no need to bring a ruler. If you notice the napkin is the wrong size, do no more than raise your eyebrows in a very British mixture of surprise and disapproval. Afternoon tea etiquette dictates that only when everyone is finished may the napkin be placed unfolded on the table.

Milking It

The question of whether to add milk before or after pouring is hotly debated, and has caused much infighting in households across the United Kingdom. In the first instance, milk was added first to prevent cracking in the delicate cups. Today, it is generally assumed that adding milk afterwards allows the pourer to gauge how much is needed to balance the strength of the tea. Each method has its merits, but don’t expect to have a civil conversation on the matter.


Of course, the ritual of afternoon tea is more relaxed today than it once was, and the occasional faux pas, especially from those new to the ceremony, will certainly be forgiven. Nevertheless, our comprehensive guide will have you covered in any situation.

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