At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Steeped in a fascinating history that dates back to the 16th century, Birgu’s many sights each have a story to tell
When the Order of Saint John, having been driven out of Rhodes by the Ottoman Empire, were granted Malta as their new home, they described the settlement of Birgu as a small defenceless town filled with ancient houses in poor condition. It’s because of the Order’s efforts to remedy this that Birgu is known today as a robust fortified city.
Birgu and its inhabitants became widely celebrated just 14 years later, when an Ottoman army of more than 35,000 attempted to take the city and were successfully repelled. The Ottoman aura of invincibility was so eroded as to usher in Spanish domination, and French philosopher Voltaire later said that “nothing is better known than the siege of Malta.”
It was because of that event that Birgu became known as Città Vittoriosa, or Victorious City, but it is small by the standards of modern cities with a population of less than 3,000. It is sometimes described as a less commercial version of Valetta, standing on other side of Malta’s Grand Harbour. But less commercial, definitely doesn’t mean less interesting. Birgu is notable for its charming narrow streets and the potted plants that line them, and in particular, Il Colacchio, a nexus of alleyways where the knights once lived.
Birgu is brimming with centuries of architectural history; it is only because of the bombing raids of the Luftwaffe that there isn’t more. Off the main square in Hilda Tabone Street, discover the auberges which housed the various langues, or ethno-linguistic divisions, of the Order of St. John. Some of these have been converted: the Auberge d’Angleterre, for instance, is now the public library. Nearby you’ll also find the Inquisitor’s Palace, the seat of the notorious Maltese Inquisition for more than two hundred years, which is now a museum.
It isn’t a coincidence that close to the Inquisitor’s Palace is the Executioner’s House. This privately owned building is recognisable by the unsettling symbols engraved over the windows. From the street beneath you can see the markings of an eye between two axes; a reminder to all who passed below that the executioner was not far away.
There are many more inscriptions and carvings in the prison that lies beneath the Fort St. Angelo, which is one of the city’s most recognisable landmarks. It was a place that was greatly feared: it housed high-ranking offenders within the Order of Saint John, as well as other well-known figures including Caravaggio, who was imprisoned after a brawl with a knight. The inscriptions on the walls of this grim enclosure give visitors some sense of the despair and terror felt by those held inside. One message describes the prison as a “living grave”.
Once a year, in October, Birgufest takes place. It’s a two-day national celebration of the unique history and architectural beauty of the city, and involves re-enactments, later closing times and exclusive access into venues of cultural interest. Music is played in the squares and local food is served. The Birgu by Candelight event, for which Birgufest is best known, is particularly memorable: thousands of candles illuminate the city’s narrow, serpentine streets and alleyways, creating a dreamy atmosphere.
In the Grand Harbour Marina there are restaurants and bars and cafés, and an appealing array of local dishes and wines on offer. But what remains the most noticeable feature of Birgu is the feel of the city. Its layers of history are impossible to ignore. Any visitor can’t help but feel they are walking in the footsteps of the knights who transformed Birgu from a run-down coastal town into a mighty city that repelled successive invasions and changed the course of European history.