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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

A Guide to Shopping in Covent Garden

Browse or spend – the choice is yours   |   November 2018

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From high-end beauty to quintessential British fashion, allow our Covent Garden shopping guide to introduce the area’s most treasured boutiques

Covent Garden © iStock/ChrisSteer

The cosmopolitan streets of London glitter with a generous array of world-renowned retail emporiums. This metropolis is home to more than 40,000 stores and competition is fierce, with pop-up shops, designer boutiques, high-end department stores, big-name brands and dazzling flagships all vying for attention.

Aside from the celebrated shopping haunts around Bond Street, Regent Street and Oxford Street, the historic maze of Covent Garden, situated on the edge of the West End, has an extra-special appeal. Once a busy market selling fruit, vegetables and flowers, it has successfully maintained its vibrant atmosphere, but with an added edge of sophistication and charm. Here’s our ultimate Covent Garden shopping guide.

James Street

Lined with beauty brands such as MAC Cosmetics, Charlotte Tilbury and Rituals, James Street is a cosmetics haven. It’s certainly home to a fair few of Covent Garden’s 35 beauty stores. But this broad pedestrianised boulevard is perhaps best known for its artistic flair. Invariably, there are musicians, magicians and mime artists trying out their performances on those happy to season their shopping with some light entertainment. You’ll find most of the action unfolding in front of Apple’s ultra-cool flagship at the end of the street.

Market Building

The elegant Greco-Roman Market Building at the end of James Street is unmissable, and no Covent Garden shopping guide would be complete without a nod to it. The Market Building has come a long way since its humble beginnings as a produce market in 1654, with the current structure having officially opened in 1830. It’s here that Armani launched its first box pop-up in the UK and Tom Ford established its first beauty store. You’ll find the Dior Beauty Boutique as well as the first UK boutiques of jeweller Olivia Burton and watchmaker Daniel Wellington. Penhaligon’s, the luxury British perfume house that’s favoured by the Royal family, also has a fragrant branch in the Market Building. If all this retail therapy builds up an appetite, indulge in a delightful pastel macaron or two from French bakery Ladurée.

Floral Street

Intersecting James Street is Floral Street, a quiet row of excellent boutiques that’s very easy to miss when caught up in the busy tides of Covent Garden’s main piazza. Midway down the street is Diptyque, purveyor of coveted fragrances and beautifully scented candles. But it’s really in the field of prestigious British menswear that Floral Street comes into its own. Fashion designer Paul Smith opened its first London shop here in 1979, and Kent & Curwen, which injects classic British style with a sharp 21st-century flavour, has a store a few doors down. Further along, there are branches representing British menswear designers Nigel Hall and Ted Baker.

Market Building © iStock/PeterJamesSampson
Woman Shopping © iStock/lechatnoir

Long Acre

Long Acre joins the top of James Street and runs all the way down to the Leicester Square. Here, you can’t miss the sparkle of Tiffany & Co. and the sumptuous leather-scent of Mulberry. For wearable women’s fashion, shop high-street favourites Reiss, Cos and AllSaints, while Lululemon is piled high with stylish yoga, running and athletics gear. Quintessential British shoes and bags can be found at Russell & Bromley, while Barbour is excellently stocked with its iconic waxed jackets. For a moment’s respite from the thirsty work of shopping, the chic Black Penny has good organic coffee and a suitably indulgent array of homemade cakes.

Seven Dials

Take a right from Long Acre onto Mercer Street, and from here, walk straight until you reach Seven Dials. There are dozens of reputable brands in this busy corner of Covent Garden, from cosmetics brand Benefit to specialist shoe-maker Birkenstock. You’ll also find branches of British designer Cath Kidston, skincare specialist Kiehl’s, unisex fashion designer Diesel and luxury chocolatiers Rococo and Hotel Chocolat.


Take a wander down any of the streets from the main square and you’ll find something special. On King Street in the north-west corner of the main piazza, Moleskine accommodates anyone who prefers the page to the screen. Further down, Petersham Nurseries is a one-stop shop for exquisite homewares, not to mention its excellent Italian restaurant La Goccia. Nigel Cabourn. and Fred Perry make Henrietta Street a niche spot for menswear, and the much-loved, all-natural beauty brand Neal’s Yard Remedies sits just off Neal Street, which runs perpendicular to Long Acre.


With no street more than a 15-minute walk away, Covent Garden is a charming and laid-back area that’s ideal for some retail therapy. Whether it’s window-shopping or heavy-duty spending, it’s a charming district that’s guaranteed to please.

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