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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Hidden Russia: Seven Lesser Known St Petersburg Sights

Our Top Spots   |   June 2017

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Discover corners of hidden Russia in St Petersburg – away from the tourist crowds

Hidden Russia | Kolomna, Water Gate of New Holland Island © konstantinks/iStock/Thinkstock

Heading to St Petersburg? You’ll likely make The Hermitage one of your first stops. We imagine you’ll also be stopping by the Romanov palaces and the ballet…? But what comes next, after you’ve (rightly) seen the city’s most famous and beloved sights? If you ask us, it’s time to venture to the less explored parts of town. Explore hidden Russia, from the captivating Russian Museum of Ethnography to the moving Piskariovskoye Cemetery, the creative Loft Project Etagi to the lavish SPB Opera. These lesser-known sights offer another, beguiling window into the heart of St Petersburg culture.

Russian Museum of Ethnography

Though it technically ranks amongst Russia’s largest museum collections, the Russian Museum of Ethnography is often overshadowed by showier neighbours like the Hermitage. But no longer: this beloved institution, which boasts over 500,000 exhibits, is a fascinating stop for visitors. From traditional costumes and jewellery to historic photographs, sourced from locations as far-flung as modern-day Siberia and Kazakhstan, it offers a fascinating look at the country’s past.

Kolomna District

Away from the crowds in central St Petersburg – and a fair distance from nearby metro stations – is the historic Kolomna District, which falls off most visitors’ radars. Time to explore this side of hidden Russia. The city’s Jewish Quarter circa the 19th century, and once home to Alexander Pushkin, the Kolomna District is today famous for its historic architecture and its unspoiled character. Some even label this neighbourhood ‘the soul of St Petersburg.’

The National Library of Russia

It’s not most libraries that can claim imperial origin – but then again, most libraries certainly aren’t the National Library of Russia. This one, located in an impressive building off the Nevsky Prospect, was first founded by Catherine the Great, and her private collections are still held here. These days, you aren’t likely to encounter any royalty when wandering through its shelves, though the building’s architecture and collection of more than 17 million works (not all in Russian, mind), makes it a particularly appealing retreat on rainy days.

Piskariovskoye Cemetery

A powerful reminder of the impact of WWII on the city of St Petersburg – particularly during the siege of Leningrad – Piskariovskoye Cemetery is a sobering and deeply moving landmark. Officially opened in 1960, just 15 years after the conclusion of the war, it should be an essential stop for all visitors looking to learn more about the city’s past.

Hidden Russia | Russian Museum of Ethnography © Russian Museum of Ethnography
Hidden Russia | Loft Project Etagi 2 © Loft Project Etagi

SPB Opera

You’ve been to the Mariinsky and attended the Mikhailovsky. Now what? Continue your cultural tour of St Petersburg at the lesser known but no less worthy SPB Opera, which performs a classic repertoire against the intimate, highly ornate backdrop of the company’s home theatre. On the local scene since its founding in 1987, the company’s upcoming season includes favourites like Lucia di Lammermoor, Eugene Onegin and Don Giovanni.

Loft Project Etagi

One part exhibition space, one part cultural centre, one part shopping destination and one part café, the miscellaneous Loft Project Etagi may not have an easily identifiable specialty, but therein lies its appeal. Favoured by the city’s young and artistic set, this hub occupies what was once a five-storey bread factory, profiting from its slick industrial vibe. On sunny days, follow the locals up to the rooftop to catch some rays.

Psyhechnaya Donut Bar

Do you think “Russia” when you hear “donuts”? Perhaps not. But venture to local favourite Psyhechnaya Donut Bar and you’ll discover one of the most beloved sides of hidden Russia. Unadorned, unfussy, and virtually unchanged since the Soviet era, this donut shop is always full of long queues awaiting icing sugar-covered confections (along with a companion cup of coffee).


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