At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
MAAT Museum is set to revolutionise Lisbon’s contemporary arts scene
In a movement not dissimilar to Berlin’s artistic revolution, Lisbon’s burgeoning contemporary art scene is beginning to garner international attention. The recent opening of the highly anticipated MAAT Museum of Art, Architecture and Technology in Lisbon is a prime example of its impact so far. On one side a historic factory, on the other an impressive modern space, the museum brings together contemporary creativity in an utterly unique fashion. We speak to the museum’s director, Pedro Gadanho, about its aims, attractions and how it’s set to redefine Lisbon’s cultural landscape.
MAAT Museum of Art, Architecture and Technology is the most exciting museum opening in Lisbon in recent years. What makes the space so unique?
Firstly, it’s an amazing location. It is 38,000 feet of campus, including the new building by Amanda Levete and a power station from the early 20th century. Unlike in other power stations, which were emptied out of their machinery, this one has large parts kept intact so it has aspects of a technological or science museum, which is articulated with contemporary art programmes. This combination of industrial heritage and contemporary art is what I think makes the museum unique.
The museum focuses on three contemporary pillars – art, architecture and technology. How do you plan to bring these fields together?
When we decided to focus on the relationships between art, architecture and technology, this was intended as a way of narrowing down our focus within the broad field of contemporary art. It is a museum of contemporary art, but within a very particular context. It connects to the way in which artists see, understand and examine the impacts of modern technology, from digital technologies to social media and so on; their relationship to the city and the built environment; and how they react to, and portray, architecture. The Variable Dimensions exhibition is a good example of this as it shows how artists have been relating historically to architecture and how they have been investigating, portraying, discussing and debating aspects of architecture in a very different way from architects.
Is there any one exhibition that you’re particularly proud of putting together so far?
One of the shows coming up that will be very important for us is Utopia/Dystopia (22nd March – 21st August 2017). I’ve been calling it a ‘manifesto’ exhibition, in the sense that it brings out some political ideas about the transition of utopia, from 500 years of living with ideas of utopia to a moment in which dystopia starts to creep in. It will present the idea of artists and architects side-by-side at the same intellectual level. For us, that is our way of putting those two disciplines in dialogue and to have them confronting each other with ideas and concepts that will illuminate one another.
The museum has spaces devoted to Portuguese and international artists. Please tell us about some of the talents you’d recommend looking out for.
Very soon we’ll start what I call ‘The Project Room’ in the new building, where we’ll be working with Portuguese artists who have already acquired an international reputation, such as Grada Kilomba, Miguel Palma, João Louro, and Angela Ferreira, both of whom did the Portuguese pavilion at the Venice biennial. We’ll also start hosting younger artists. The space will be a counterpoint to the Oval Gallery, which is a very large space in which we invite international artists to present a commission. This has already included Dominique Gonzalez-Foerster and will soon feature Mexican artist Héctor Zamora, or Cuban artist Carlos Garaicoa. The Oval Gallery will have more of an international profile – something you could compare to the Turbine Hall (at London’s Tate Modern), with large scale projects that involve the audience in an interactive way.
Please tell us about the various ways people can get involved beyond touring the exhibitions.
We have a very intensive education programme that relates to the exhibitions and comprises workshops and other activities. We publish a guide that has all the activities listed every three months. I would advise visitors to check what is on during their stay and plan to come for a guided tour, a conversation with curators, or a debate between art critics and curators.
Why is Lisbon the perfect place for this new museum?
In terms of modern art, Lisbon is quite well served. But as Portugal’s main contemporary art museum, Serralves, is in Porto, Lisbon lacked an institution that was exclusively dedicated to contemporary art. Also, the fact that the ARCO art fair will come to Lisbon for the second time in May, makes this an excellent moment for the museum to open. I think it’s part of a movement in which the profile of the city is changing for an international audience – we are attracting people that could have simply passed by or even skipped a visit in the past, but now feel like they have a specific reason to come.
Why do you think Lisbon’s art scene is so exciting at this moment in time?
There is a feeling that there’s a new culture and a new openness in the city, which I would say could be deemed similar to what happened in Berlin. Rent and food is cheaper than in other places, so artists are moving in and collectors come in their trail, so there is a condition for contemporary art and other contemporary creative practices to develop. I think that’s what makes Lisbon so interesting at this moment.