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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Insider Interview with Cassie Davies-Strodder: Curator of the V&A Balenciaga Exhibition

Meet the eye behind the seminal retrospective   |   July 2017

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One of the world’s most beloved fashion designers, the Balenciaga brand continues to take the world by storm almost fifty years on. Here, we talk to the curator of the new V&A Balenciaga exhibition

Elise Daniels with Street Performers | Richard Avedon © The Richard Avedon Foundation

Today, the most glamorous names in fashion – from Chanel to Dior – appear peerless. But once upon a time, these heroes and heroines had their own role models, and at the top of the pyramid shone one name: Cristóbal Balenciaga. To Dior, he was “the master”; “my religion” to his protégé, Givenchy; “a couturier in the truest sense of the word”, according to Coco Chanel. But the godfather of fashion has in many ways been eclipsed by later, louder and sexier brands. Here, we take a look at the V&A’s new Balenciaga: Shaping Fashion exhibition, and talk to its curator, Cassie Davies-Strodder, who hopes to throw the spotlight back on this Basque fashion genius.

Why do you think the couturier is still held in such high regard? 
If imitation is the highest form of flattery, then Balenciaga is flattered everywhere. His minimalism can be seen in the works of top names, from J. W. Anderson to Phoebe Philo. Echoes of his efforts involved in abstracting the body are discernible on catwalks the world over. His innovation in materials is continued by designers like Simone Rocha. Perhaps most famously, his refusal to accept anything less than perfection is there in the cerebral work of designers like Dries van Noten.

Balenciaga is loved by those who adore purism – does the V&A exhibition reflect this?
Yes, the purism came from his refusal to adopt the hour-glass shapes of Dior, which dominated the 1950s. This exhibition is full of the modern shapes (like the famous “Envelope Dress”) he introduced. These include the iconic sack dress, tunic and barrel line that we still associate with him.

Lisa Fonsssagives | Irving Penn © Condé Nast
Model wearing Balenciaga Orange Coat | Mark Shaw © mptvimages

Can some of his popularity be attributed to the fact that Balenciaga remained an enigma?
He was a very private person – the opposite of a big showman like McQueen. However, most knew that even whilst he represented the pinnacle of haute couture in Paris, he was born to a seamstress, who apprenticed to a tailor, before setting up his own fashion label, EISA, in 1917. Nevertheless, everything from his serious and intimidating salon, to his treatment of the press, added an air of mystique that contributed to his popularity.

New shapes aside, how would you explain the adoration he received from some of the younger designers?
Lots of designers have become used to sketching their creations and learning one or two skills that can help them realise their ideas, before handing their designs over to a workshop. Balenciaga, however, could do everything himself from cutting to draping to the highest possible standard.

Where does that leave the Balenciaga brand today?
The latest collection from its Creative Director, Demna Gvasalia, is an impressively literal interpretation of Balenciaga. He is good at making sure projects are minimal without being flat, and edgy without being gimmicky. We’ve drawn parallels between Balenciaga and Gvaslaia in terms of their willingness to question the fashion system, and their pioneering attitude.

What about London, have any of its designers taken on Balenciaga’s baton?
Anywhere you see beauty mixed with a kind of weirdness, you see the stamp of Balenciaga. I call it weirdness, but I mean an abstract quality, which has its own structure and beauty, yet is anything but conventionally beautiful.


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