At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
The Romanovs are famous for their lives of luxury and dread deeds. Here we look at the parts of Russia where their influence lives on
The House of Romanov, Russia’s last royal family, looms large in the country’s captivating history. Their legacy of opulent architecture and exquisite objet d’art is scattered around Russia, revealing the real world of the Romanovs. Here’s our definitive list of palaces, monasteries, eggs and icons.
It was at the Ipatievsky Monastery a 16-year-old Mikhail left during a huge civil war, to become the first Romanov Tsar. After accepting his fate, he was blessed by the holy image of Our Lady of St Theodore, which now lies in the Epiphany Monastery nearby, which is Moscow’s oldest. Known as the “Black Virgin Mary of Russia,” Our Lady of St Theodore is one of the country’s most venerated icons.
Opening in the Shuvalov Palace in 2013, with the intention to repatriate lost valuables to Russia, the Fabergé Museum contains over 4,000 works of art including gold, silver and porcelain treasures. Most famous among its collection, however, are the group of nine Imperial Easter Eggs created by Fabergé for the last two Russian Tsars. In addition to works by Fabergé, there’s also Russian contemporary jewellers such as Sazikov, Khlebnikov and Ovchinnikov.
The royal regalia of Russian monarchs is kept in the Kremlin. Highlights of its gorgeous hoard include the Cap of Monomakh and the Kazan crown – two of the oldest symbols of Russian sovereignty. Though Ivan IV’s ivory throne, Alexander Mikhailovich’s diamond throne, and Orlov’s diamond 189-carat-diamond (in the Armoury) get a lot of attention, too.
One of the most beautiful rooms in the world, the Amber Room was created in Prussia as a gift to Peter the Great by Frederick I. Later updated on the orders of Empress Elizabeth, its intricate combination of amber, wood, gold-leaf gilding and carving were an interior design marvel. During WW2, the Amber Room’s contents were stolen and kept in Konigsberg Castle – to this day their whereabouts remain a mystery. Painstakingly reconstructed at Catherine Palace, the Amber Room re-opened in 2003 and it now looks as impressive as ever.
This striking church owes its name to the place the last Tsar and his family were taken captive and shot. Once the patch upon which Ipatiev House stood, the imperial family were murdered in its basement in 1918 as the White Army approached. Today, it’s a beautiful Byzantine Revival church, completed in 2013. There’s an even more striking church of the same name in St Petersburg, where Tsar Alexander II was assassinated.
Catherine the Great was succeeded by Paul, who was petrified of falling victim to a coup. Building St Michael’s Castle as an impregnable base to rule from, he was murdered in a plot backed by his own son (Alexander of Tolstoy’s War and Peace) within its walls. Now part of the Russian Museum, housing its portrait gallery, the palace is unusual due to the fact each of its four facades is styled differently to fit in with its surroundings.
For a comprehensive history of the Romanovs there is the wonderful Simon Sebag Montefiore book, The Romanovs: 1613-1918