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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Life in the Slow Lane: Exploring London’s Canals

Explore the capital’s most beautiful waterways   |   June 2017

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Quirky pubs, wildlife and even festivals all feature in this waterside guide to the canals of London

London Canals | Kings Cross Canal iStock © stockinasia

An incredible feat of industrial engineering, London’s canals once formed some of the country’s most important economic arteries. Now over 200 years old and no longer serving much of a purpose in the haulage business, they still form some of London’s most delightful patches of nature, dotted with cute cafés, quirky art galleries and abundant wildlife. Here, we look at some of the capital’s most beautiful canals, where sleek urban London meets everything from meadow to marshland.

Limehouse Cut

The first navigable canal to be dug in London, Limehouse Cut took 16 months to dig and connects the River Thames at Limehouse Basin with the River Lea at Bromley. Full of swans, ducks, geese, cormorants, and plenty of other wildlife, it’s a peaceful place to take an afternoon amble. Several of its railways arches were engineered by George and Robert Stephenson in the 1840s, and it has plenty of curiosities scattered along its pathways, including the spire of St Anne’s church (the only church in Britain to be allowed to fly the English Ensign), as well as the modern marina, which hosts roughly 100 boats, from tiny canal-boats to giant yachts.

Kensal Green Cemetery

Lying on a bend of the Grand Union canal, this 55-acre cemetery was opened in 1833 to cater to extra demand as Victorian London burgeoned. Now hosting the likes of Harold Pinter, Isambard Brunel, William Thackeray, Charles Babbage, Anthony Trollope and the last man to fight a duel in England, its ivy-clad sculptures, gothic memorials and neo-classical facades offer an unusual, if melancholic, window into one of London’s lesser-known canals.

King’s Cross

Trains rather than canal boats tend to be the first image that leaps to mind when King’s Cross is mentioned. However, this stretch of Regent’s Canal, which winds round the top of King’s Boulevard, is now an ultra-modern wonderland of hip restaurants, bars and pop-ups. Hit the canal-side steps, which are carpeted green in the summer months, for some downtime, visit the floating cinema, or just watch the world go by.

London Canals | Little Venice © iStock/VictorHuang
London Canals | London Architecture Along the Canal © iStock/Kkong5

Little Venice

Located within reach of Maida Vale’s regency grandeur, Little Venice’s peaceful waterway (forming part of Regent’s canal) is lined with sophisticated seafood restaurants, gastropubs and cafés. One of the most popular haunts is the Waterside, an all-day café based on a docked canal-boat by Warwick Crescent. But there are lots of other independent venues too, with comedy at the Canal Café Theatre and music at the local pubs.

Islington Boat Club

Located at the recently regenerated City Road Basin, the Islington Boat Club is the perfect place for adults and kids to learn water skills, or just watch others try to canoe, narrowboat, powerboat or pedalo. Visit on 3rd September if possible, when the popular Angel Canal Festival take place. Full of rides, bouncy castles, Punch & Judy shows, boat trips, live music, regattas, races and competitions, there’s plenty of fun to be had.


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