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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Our Lisbon: One Love Our Love

Let the experts be your guide   |   September 2017

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The globetrotting couple share their Lisbon highlights

Our Lisbon | © One Love Our Love

Travelling couple Mikey and Jana are the authors of blog One Love Our Love, where they document their extensive travels through top tips, beautiful photos, vegan dining and long-learned wisdom. Read their Lisbon experiences here.

As a very well-travelled couple, what did you find unique about Lisbon?
Probably the diversity of the city, the mixture of old and new. There are many hidden treasures from centuries of history, there is amazing architecture, there’s an ocean, there are seven hills, there’s so much to see and do.

Did anything surprise you about the city?
We were surprised how much we enjoyed walking around the streets and admiring the architecture and the laid back lifestyle. Also how easy it was to navigate around the city and explore by foot.

Best thing you ate:
We are both vegan, so we couldn’t try some of the typical local foods but we found that there are plenty of vegan and vegetarian-friendly places in Lisbon. One of the places we really enjoyed was Miss Saigon.

Best thing you drank:
We enjoyed drinking different types of local Portuguese wines and the espresso coffee which is so much better than the states.

Best view:
For us, the best was the view at Miradouro Portas do Sol, Castelo de São Jorge and of course the view from Corinthia Executive Lounge.

Our Lisbon | © One Love Our Love
Our Lisbon | © One Love Our Love

When you travel to a city, are you usually laid back or adventurous? How did Lisbon fit in with this?
When we explore a city we like being more laidback and Lisbon fit perfectly for that reason. Usually, whenever we are in nature we like to be more adventures and active.

Can you sum up the Lisbon in 3 words?
Lisbon: Lively, Lovely, Laidback.

Is there anything you didn’t get to experience, that you’d do if you went back?
We would definitely want to go back and this time for longer, 3 nights was not enough for us. We felt like Lisbon is a place that you need to enjoy it without being in a rush and take your time. There’s also so much to see right outside of the city that we couldn’t do on a short stay.

Did you find Lisbon lent itself well to a couple’s trip? Would you go back solo or with friends/family?
We think Lisbon is a wonderful city to be experienced either way. We like traveling as a couple but we would’ve enjoyed visiting with friends and family as well. There’s so much to do and see and would be great to have someone to share it with. We think it is a very safe city for those who like traveling solo.

Top tip for someone who only has 1 day in Lisbon?
For one day only, we think they should go early in the morning to see Sintra, have lunch there and then go to the oldest district of Lisbon, Alfama. Walk through the steep, narrow, cobblestoned streets and have a real feeling of authentic Lisbon.

Top tip for someone staying at Corinthia Lisbon?
Definitely to be prepared for a great experience with impeccable service. To absolutely try the Spa treatments, one of the best spas we’ve ever been to. Lastly but not least to take advantage of the Executive Club, it was our favorite place to hang out and enjoy the views.

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