At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Biographer to Diana, Princess of Wales, Andrew Morton knows royal London better than most. Discover his favourite places here
One of the world’s best-known biographers, Andrew Morton is a leading authority on modern celebrity, and the man behind New York Times and The Sunday Times-best-selling biographies on Angelina Jolie, Tom Cruise, and Monica Lewinsky. He is best known for his explosive 1992 biography on the late Diana, Princess of Wales – Diana: Her True Story, which changed the public’s perception of the British monarchy and became an instant bestseller. The author joins the Corinthia Insider in the Writer’s Penthouse at Corinthia Hotel London to discuss his journey to famed biographer, his favourite London hotspots, and where you’re most likely to have a right royal encounter in the capital.
You’ve lived in London for over 30 years now, what’s changed?
I first moved to London in 1982 from Manchester and it really has transformed from a national capital to, as far as I’m concerned, the capital of the world. Its growth has been prodigious, and you could argue that the national flag of London is the crane because there’s so much new building work going on.
The whole place has shaken off the dusty image of bad food, nothing to do and nowhere to go, it’s now the culinary capital of Europe, if not the world, probably rivalled only by San Francisco, and it’s a very exciting, buzzy happening place where all nationalities and all races mix.
How did you first become a royal correspondent?
I used to write about politics and industrial relations and I was asked to start writing about the royal family, about whom I knew nothing, and that’s when I came down to London. So, I ended up following them around the Caribbean, Australia, Canada, America, so, as we always used to say, ‘it was the best fun you could have with your clothes on’ and from there, I started writing books.
The first book I wrote was ‘Andrew The Playboy Prince’ about Prince Andrew, described by one newspaper as ‘the worst book ever written’. But since then, I’ve gone on to write 24 books, mostly about royalty, but about other celebrities too, including Tom Cruise, Angelina Jolie, Monica Lewinsky, and Madonna.
If you’re Royal spotting in London, where should you go?
The royal family tend to be creatures of habit, in fact Kensington High Street used to be called Kensington ‘Di’ Street because Princess Diana used to do all her shopping down there, and I notice that Meghan Markle, who is Prince Harry’s girlfriend, does her shopping there now too before she goes back to Kensington Palace. So, if you ever wanted to have a brief encounter with a Royal, Kensington Park Gardens is always a good bet. In the old days, you’d get the Royal nannies pushing the prams around but, with increased security, it’s not so easy these days.
Where are your favourite places to go in London?
I’ve been going to Pied a Terre on Charlotte Street for about 25 years or so, ever since it opened, I tend to go with my publisher and discuss new projects whilst mulling over old stories. J Sheekey is my favourite fish restaurant and your very own Bassoon is one of my favourite bars.
And how about culture, where do you go to feed your imagination?
I love the V&A (Victoria & Albert Museum), it’s my favourite museum and I think it earns its title as one of the best museums in the world. I’m going to take my grandson to see the new exhibition at the Natural History Museum, Whales, Scales & Dinosaur Tails, which is a must-visit for anyone with younger kids. There’s also a very interesting museum in Lincoln’s Inn Fields called Sir John Soane’s Museum, it’s a real hidden gem, and what makes it unique is that the house has been left untouched since Soane’s death, some 180 years ago, at his request, so it’s a perfect time capsule.
Another great place to visit is the RAF Museum London; I took my father-in-law there recently and we spent 6 hours going around it. The visit was especially poignant as his brother fought and died in the Second World War as a pilot, but it’s simply fascinating for any visitor. If you’ve got teenage kids, it’s great and is a simple tube ride from Corinthia London straight there.
Do you have any local secrets to share with our readers?
I’ve always thought that one of London’s best kept theatre secrets is the Upstairs at The Gatehouse in Highgate, north London, they put on some great productions there but you’re not going to know about it unless you’re a local. Another great secret is Kenwood House, a former stately home tucked away on Hampstead Heath, it’s where the period drama scene from the movie Notting Hill was shot. It’s got a great museum and art gallery with a wonderful collection – it’s got Gainsborough’s, Rembrandts – it’s a fabulous place that’s not as visited as much it should be, in my opinion, and it’s another local secret.
You split your time between London and Los Angeles, what do you miss most about the capital when you’re in America?
The theatre, London’s theatre scene is simply superb, and the fact that you can walk everywhere. And Hampstead Heath – I love Hampstead Heath, it’s a great lung for London.
Corinthia London is located just moments from Clarence house, Prince Charles’ official residence, but what are you favourite London palaces?
Buckingham Palace is pretty amazing when it’s open, Kensington Palace is mainly private but they’ve recently opened The White Garden, in memory of Princess Diana, and they’re also hosting an exhibition on her fashion at the moment (Diana: Her Fashion Story). Hampton Court Palace is great – an excellent day tip from London and you can just hop on a boat from the Embankment pier, which is just five minutes’ walk from the hotel.
You mentioned Corinthia Hotel London’s great central location, what else do you think makes it such a special place to stay?
I love Corinthia London, I think it’s a David Collins (the interior designer studio behind many of the hotel’s most magnificent spaces) masterpiece… the food’s good and it’s inventive, the quality of the furnishings is second to none, it’s very imaginative, I think It’s a wonderful place. And, having stayed here, I thought the beds were so comfortable that I bought one for myself.
You could not have a better-connected place than Corinthia London, better than most hotels because of the river access too. From here you can walk everywhere, to every single place in the city, when you compare it to other hotels, it’s the most central hotel in London.