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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

My London: Francesca Hayward

A sugar plum fairy's guide   |   December 2017

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A ballerina’s tour of Covent Garden and beyond

Francesca Hayward © Andrej Upenski

When she’s not enchanting crowds on the Royal Opera House stage, Francesca Hayward is finding passageways to pubs, seeking peace and quiet in busy Covent Garden and taking a break from barre work in one of London’s top eateries. Having lived in Richmond, Covent Garden, Barons Court and Stoke Newington, Hayward is no stranger to fighting off crowds to get to the best spots. So where does a Prima Ballerina go come curtain down?

For Foodies

“Neal’s Yard is one of my favourite little areas because it’s quite hidden, I get my food in 26 Grains and a coffee from Monmouth Coffee on the way back [to the Opera House]. I’ve also been known to go into Balthazar just to get a steak – really decadent I know but sometimes it’s just what I need… Petersham Nurseries is lovely and the best pizza is also in Neal’s Yard, at Homeslice. The best breakfast is at The Black Penny.

There’s a really great place in Newington Green called Perilla – I really enjoy Indian food too so another favourite near me is Gujarati Rasoi on Bradbury Street.”

© Petersham Nurseries Covent Garden
© 26 Grains

For Dance Fans

“Definitely come and see the new Swan Lake, it’s going to be a completely new set (by John McFarlane), new costumes and similar choreography but with some changes. We were given a preview of the set model and were all clapping because it’s incredible – the choreographer is Liam Scarlett. A triple bill is always good because it’s a nice little taste if you haven’t been to the ballet before; for 2018 there’s a new Wayne McGregor, and a new Christopher Wheeldon where the costumes are being designed by Erdem.

For ballet fans I would say definitely visit the dance shops like Freed’s on St Martin’s Lane and Bloch on Drury Lane, and definitely see a show. People don’t realise you can get £10 standing tickets for the ballet and it’s a really good view.”

For Escaping the Crowds

“In the summer if I want some time to myself I go down to the St Paul’s Church in the piazza; there’s a courtyard with benches and it’s the nicest place, especially when the sun’s shining because not so many people know about it. There are some green patches you can sunbathe on, and there’s this mutual understanding that everyone wants to be left alone and is there for some peace and quiet.”

For After Hours

“I love pubs – when you’re in Covent Garden quite a nice one is Cross Keys on Endell Street, it looks pretty from the outside but has a real cosy pub feel. Philomena’s is also where to go if you want to have a beer after everything else is closed – it stays open late.”

And for all those who wondered where dancers go post-show: “We’re always in the pub opposite the Opera House – The Covent Garden – there’s a secret entrance from the Opera House that you can only get through if you know about it and you’ve got your pass on you.”

The Nutcracker is on 5th December 2017 – 10th January 2018 at the Royal Opera House


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