At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
London from the Rooftops photographer James Burns explain how to see the city from new heights and take some great photos while doing so
On any given day, you’re most likely to find James Burns on top of a building. The extraordinarily talented photographer has been taking jaw-dropping photos of London from above for over a decade as part of his London from the Rooftops project. Burns has a skill for capturing dramatic moments in the sky, whether that’s a blood moon over St. Paul’s or lightning at the Barbican. Here he shares his tips on how to capture the city at its best, which guests can put into practice on Corinthia’s ‘Amazing London from Above’ tour. This special experience includes a trip to The London Eye, accompanied by Champagne and chocolates, and allows you to appreciate London’s photogenic panoramas from an unrivalled viewpoint. In the meantime, be inspired by James’s recommendations for top places to catch amazing views of the city.
How did you first get into photography?
My Dad always gave me his old cameras as a kid, but it was really at university, where I studied a little bit of black and white film photography as part of my degree. Quite simply, it changed my whole outlook on life. As soon as I left university, I knew that I would never apply for a job. Instead, I set about building my portfolio and laying the foundations of the career I wanted to forge for myself.
What do you think it is about London that makes it such a photogenic city?
London has such a dynamic variety of architecture, topology and weather, but it also evolves by the year and so as the seasons change, the opportunities arise for very different shots from the very same spots. It’s impossible to ever tire of photographing it.
How did the idea for London From The Rooftops come about?
Shooting from the rooftops evolved from my first photographic passion of capturing London’s social housing tower blocks of the 1960s and ‘70s. As well as capturing the architecture of these environments, I always sought to capture the towers’ views and there came a point in 2006 that I enjoyed capturing the views so much I thought: “I’m going to capture all the best views in London and make that a project in itself.”
Talk us through some of your favourite shots that you’ve taken of London from above?
The shots that give me the most joy are those of spectacular moments in the sky, where the planning I put in really makes it unique to anything any other photographer may have also caught of the occasion.
I captured a red full moon rise over St Paul’s Cathedral in March 2015 that really changed the direction of my career, and so that shot will always mean a lot to me.
Last year, I captured two shots that I’ll always be very proud of. The ‘Rainbow of Hope’ that appeared a couple of days after the London Bridge attacks was a very poignant shot for me, but it was also ‘the perfect arc over the city’ that I had been trying to capture for so long.
The following month I was lucky enough to add another shot to my all-time favourites from the same location at The Barbican. It may have taken several hundred attempts, but eventually I captured that elusive lightning strike shot that I had failed so many times before to pull off.
What are your top tips for capturing the city’s best panoramic views?
The best tip I can give is always have a long lens as well as a very wide lens in your kit bag. So many times, I’ve left a lens at home presuming that I knew the location and what shot I wanted, only to be surprised by the light and left without the right lens. Other than that, always use a tripod, especially for low-light shots, but it’s worth checking in advance that they are allowed at the location you are visiting, as a lot of buildings do not allow them.
What London locations are particularly good for aerial photography?
London is blessed with a multitude of natural and man-made viewpoints available to the public, ranging from parks and bridges to skyscrapers and monuments.
The best parks for views are Primrose Hill and Greenwich Park, but if you want to get higher then I would recommend The Shard, The Sky Garden, The AM Orbit, The Tate, St Paul’s Cathedral, and of course, the London Eye.
What equipment do you use in order to take the best rooftop photos?
If I’m on a serious shoot, then I will take my three Canon cameras and the entire suitcase of lenses as well three tripods. It’s not doing my back any favours though, so I tend to pick and choose my shoots more carefully these days, although I do sometimes pack a light backpack kit if I’m shooting for leisure.
What other cities inspire you?
New York is a photographers’ dream and has probably inspired everyone on some level. I’m also hugely drawn on a visual level to Rio, Tokyo, Shang Hai, Dubai and Sydney. I hope to visit them all one day, but nothing will ever give me the endless joy that London does