At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Whether you're heading off on a business trip or you fancy a mini-break on your own, here are our top tips for relishing travelling alone
The popularity of solo travel is at an all-time high. Not only are we more likely to be travelling internationally for business, but it’s become a trend to jet off to another country without any friends or family in tow too.
If you are planning a lone adventure or you find yourself with some downtime on your next work trip, here are our top tips for making the most of your solo travel.
Planning is essential with any trip, no matter how big or small. However, when it comes to travelling alone, you may want to be even more organised. Ensure you arrange transfers and accommodation before touching down, so you aren’t faced with a whole bunch of decisions when you are bleary-eyed from a long flight.
Always conduct your own research into a particular country or area before going. There may be local custom dos and don’ts like what to wear, where to go and who to talk to, that would be very beneficial to know beforehand so you don’t end up in any sticky situations.
We’re not suggesting that you can only go travelling if you put in countless hours learning another language first, but it’s worth looking up a few key phrases before you’re on the ground. Trust us, you’ll be grateful for the forward planning.
Making eye contact with someone and flashing them a warm smile could be your ticket to a new friend, or a least an interesting conversation. It’s surprising how approachable people can be if the ice is broken with a genuine smile.
Whether it’s an open-top bus around the city or a guided walk somewhere, having an expert show you the sights is a good thing to do as soon as you arrive. It will help you establish your bearings and perhaps it will introduce you to some places or sights that could warrant a re-visit later on in your trip. It’s also a great way to meet other travellers.
Get chatting to the hotel staff or nearby shop owners to find out the best non-tourist haunts. They’ll be able to give you the insider tip-offs that will help you beat the crowds and make your experience all the more authentic.
Okay, we’re not saying that you have to say yes to everything, however, when you are on your own there’s no restrictions, so you can say yes to whatever you want to and that’s usually when the best memories are made.
Your smartphone may be your only (and also very handy) companion, but it’s important to look up from it once in a while. Yes, you’ll need the map to direct you to your hotel and the instant messenger to share your latest pictures with your friends, but taking the time to observe your surroundings properly without staring at a screen will be invaluable.
The excitement of a new place can cause you to throw caution to the wind, but it’s important to keep your sensible head on. Don’t take any unnecessary risks and be cautious of spontaneous decisions.