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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

A Neighbourhood Guide to Príncipe Real

Lisbon's must-see spots   |   June 2017

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Príncipe Real is the hottest postcode in Lisbon right now. Find out why with this guide to the best places to eat, drink and explore in the trendy neighbourhood

A Neighbourhood Guide to Principe Real | Principe Real © flickr/200 Days of Sunshine Lisbon

Just as Hackney is London’s latest ‘it’ place, and Bushwick is New York City’s, Príncipe Real is the place to be in Lisbon right now. The trendy neighbourhood is the Portuguese capital’s Bohemian quarter and is filled with trendy boutiques, quirky art galleries, and international restaurants. From shopping at Embaixada and viewing art at Trema Arte Contemporãnea to cocktail tasting at Cinco Lounge, here’s where to spend your time in this buzzing district.

Shop: Embaixada

Lisbon may not be known as the shopping capital of the world, but it’s certainly beginning to make its mark locally and regionally. Fashion bazaar Embaixada is, in part, to thank for this. The open-plan store, set in an 18th century Moorish palace, is a hotbed of local talent and its shelves are bursting with trendy upmarket collections by independent Portuguese ready-to-wear, accessories and jewellery designers. As well as fashion, style-savvy shoppers can also pick up interior furnishings, eco-friendly cosmetics and handmade chocolates.

Browse: Trema Arte Contemporânea

A testament to the artistic appeal of Príncipe Real, one of Lisbon’s oldest and best-loved art galleries, Trema Arte Contemporânea, moved from the historic Alfama district to the trendy neighbourhood in 2009. Since then, it has solidified its reputation as one of the best places to explore contemporary art in the area, striking the perfect balance between works by Portuguese artists and modern art icons from across the globe.

Snack: O Prego da Peixaria

If in need of a snack, swing by trendy eatery O Prego da Peixaria and pick up one of its famous ‘prego’ sandwiches – essentially a Portuguese burger served in flat bread. Be warned, you may need to queue but the ensuing meat feast you’ll receive makes to wait well worth it.

A Neighbourhood Guide to Principe Real | A Cevicheria 1 © A Cevicheria
A Neighbourhood Guide to Principe Real | Boa Safra at Embaixada © Embaixada

Drink: Cinco Lounge

Touted as the best cocktail bar in Lisbon, Cinco Lounge is one of the city’s coolest and most sophisticated venues. A place to see and be seen, the bar serves up an extensive menu of classic and contemporary cocktails, including an ever-changing list of specialities, so there’s always something new. If you have cash to splash, try the JW Blue Manhattan, featuring rare Johnnie Walker Blue Label whisky.

Relax: Jardim do Principe Real

Spend a lazy afternoon relaxing at Jardim do Príncipe Real (also known as Prince Royal Garden). A lush green space in the heart of the neighbourhood, surrounded by colourful 19th century mansions, the picturesque garden is known for its giant centuries-old cedar tree that fans over the park, providing a shady urban retreat.

Dine: A Cevicheria

When it comes to dinner, you can find all manner of cuisines in Príncipe Real, from Italian and Moroccan to Portuguese and Latin American. A Cevicheria is a popular Peruvian restaurant specialising in fresh flavoursome ceviche. The traditional dish featuring raw shrimp, salmon and octopus in a citrus sauce is prepared in front of diners’ eyes. Meanwhile, the venue’s décor is distinctly Portuguese, reminding you of where you are in the world.


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