Make A Reservation
Modify or cancel a reservation
Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

A piece of cake: An interview with head pastry chef Loic Carbonnet

We grill top pastry chef on afternoon tea, desserts and at-home baking   |   November 2018

Bookmark This Article

We talk afternoon tea and all things delicious with Loic Carbonnet, head pastry chef at Corinthia Hotel London.

Loic Carbonnet heads up the dedicated pastry team at Corinthia Hotel London. Their iconic afternoon tea is served underneath an impressive chandelier, using hand-painted china and Baccarat crystal glasses, so it’s not at all surprising that it has been named “one of London’s most glamorous afternoon teas,” by the Londonist. We sat down in Loic’s treat-filled office to find out how one becomes a top pastry chef and what exactly makes the best afternoon tea.

Have you always wanted to be a pastry chef?
Well, I spent a year of my school life feeling a bit lost, not knowing what to do. My mum told me to think about what I would really like to do, and I recalled that I used to like baking basic things with my Grandmother, so I decided to do an apprenticeship as a pastry chef. I found a local pastry shop in France and worked there as an apprentice for two years.

What was the first pastry you ever made?
Probably a tart of some kind like apple; or I might have done éclairs or coffee religieuses (my favourite!).

Are you always in the kitchen or do you get to come out to meet guests?
I do go and see guests on occasion, especially when I’ve worked on something bespoke for them. But I love being in the kitchen – I want to be with the team and ensure everything is as perfect as possible for our guests to enjoy.

What makes the perfect afternoon tea?
Well, we worked very hard to get our offering just right, and it took 6-8 tastings for managing director, Thomas Kochs. However, you can create very nice pastry and sandwiches, but 50% of it is the service – the setting, the glasses, the china, the human contact.

What’s special about Corinthia London’s afternoon tea?
The way we showcase our afternoon tea is extra special – particularly with the afternoon tea trolley that’s filled with cakes that gets presented to all of our guests.

How often do you change the menu?
Seasonally. The menu updates at least four times a year. We also change certain items for special occasions or events like Wimbledon or The Chelsea Flower Show.

What do you love most about your job?
The ingredients – we source the very best in season, which are always of excellent quality. It’s amazing to work with such beautiful creations – I have certainly tasted some of the best fruits and chocolate! I really enjoy making Easter eggs, it’s a new challenge to make something new and different each year.

What does a typical day look like?
It’s not all about making cakes! I meet with the team in the morning to check bookings and what they will be working on during the day. Then I might take
a look at menus – organising seasonal changes or deciding on what items we could evolve. I then oversee the afternoon tea service and give the sous chefs guidance when they need it.

What’s your favourite thing to bake at home?
I tend to cook more savoury dishes at home, but I have two girls, so I do need to do a bit of baking – I’ve made cupcakes and cookies. I also made my eldest daughter a birthday cake recently.

What’s the most impressive thing you’ve ever made?
Well, I don’t know about a particular thing, but I have baked for 1,300 people at a large Equestrian event in Qatar. The number is un-real and it proved to be a big challenge with the quantities. It was also an amazing experience to bake for the likes of Guy Savoy and Pierre Hermé.

What’s your all-time favourite dessert?
A chocolate fondant is a classic, but I also really like pistachio ice cream.

Loic's Christmas cake recipe


There’s nothing like a slice of rich Christmas cake to get you feeling festive. Here we share Loic’s special Christmas cake recipe so you can make your own Corthina-standard cake at home.


  1. Weigh out the fruit quantities and soak in armagnac overnight
  2. Pre-heat your fan-assisted oven at 130c
  3. Cream the butter with sugar and black treacle
  4. Add the eggs gradually into the mix
  5. Mix the flour with the soaked fruit
    Combine the two mixtures together and mix well, without breaking down the fruit too much
  6. Fill the cake tin, spread the mix out and make a slight indent in the middle
  7. Bake for 1 hour 30 minutes
  8. Once baked, brush some Armagnac on the top and bottom and leave to cool


  1. After a few hours, the cake will be cool and ready for you to cover with a layer of almond paste/marzipan which could be
  2. Then cover again with a layer of fondant icing
  3. Decorate with dried fruit, cinnamon sticks and star anise

And there you have it, a delicious fruit cake bursting with Christmas flavour for the whole family to enjoy.

Stay with us

Afternoon Tea
at Corinthia Hotel London

Book now

A Family Escape in London

Book now

More Stories