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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Portuguese Prestige: Claus Porto

A modern pioneer   |   August 2019

Bookmark This Article

Anne-Magreet Honing reveals the beauty brand's indelible link with Portugal

As Corinthia Lisbon launches a new hammam-inspired treatment using Claus Porto products, creative director Anne-Margreet Honing shares her insight into Portuguese culture, and the country’s indelible tie to the 130-year-old brand.

The new treatment itself not only brings Claus Porto products to life, but brings two spa traditions together.  Yet the brand is Portuguese to its core, using local vintage prints for packaging, remaining in Porto for production and, to this day, mining the surrounding country for inspiration. Perhaps one of the brand’s biggest achievements is championing Portuguese scent and beauty the world over, taking a page out of Portugal’s pioneering playbook and keeping their culture and standards of excellence at the forefront of what they do, whether in a spa treatment at Corinthia Lisbon or on the shelves of a global store.

This Portuguese history is something Honing has been protective of during her time as creative director so far: “I am very careful to respect this particularity. We don’t want a mass-market Dutch lookalike brand, we don’t want a wannabe French brand, we want a poetic, strange and colourful Portuguese brand.”

It’s an approach that is serving Claus Porto well in their mission to change the global image of Portugal itself, revealing hidden depths beyond sardines and wine. Historically, the country has been a “great traveller and sent ships around the world”, so Honing is determined to continue this tradition for contemporary audiences:

“Portugal had the curiosity to open up towards the world… it has the same ‘savoir-faire’ as Italy. How come there is no luxury brand in Portugal? We can change it, the potential is here on every level.”

Hammam treatment at Corinthia Lisbon
Claus Porto founders

Such an alignment of brand and place is a rare achievement in any industry, and it’s been hard-won by extensive research and diving into the archive. To build the brand’s foundation, Honing went back in time: “You have no idea how many insanely beautiful strange fonts or colours are collected in the old brand books. Colours that the industry of today is incapable of making.”

Though so much of the inspiration has come from history, far from feeling old fashioned the brand manages to strike a balance between feeling fresh and modern, with a respectful nod to the past. The perfect finishing touch on a Portuguese spa treatment, with small enough products to take back home in your suitcase.

And finally…

My first impression of Portugal was:
Wow. Your country is beautiful, full of soul, kindness and amazing light.

Nowhere else can beat Portugal at:
Football hahaha! I don’t compare countries, I love differences and I enjoy each country for its own specifics.

I get my inspiration from:
Everything, especially nature, poetry, and art.

I could not live without:
Art and nature

My best travel tip is:
Respect the country, the people and nature.

My favourite place in the world is:
So many places… raw untouched nature, museums, my art studio and anywhere with my baby girl.

You can experience the hammam treatment using Claus Porto products at Corinthia Lisbon: 50 minutes, €170

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