At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Star of the musical Company, Rosalie Craig shares her insider guide to London’s West End
Actress Rosalie Craig is the star of the forthcoming West End production of George Furth and Stephen Sondheim’s musical comedy, Company. An accomplished actress, Rosalie shares her earliest memories of London, where she goes in the city to relax and her favourite Theatreland hangouts.
How did you get your first big acting break?
I’d always wanted to work at the National Theatre, and so when I was cast in Rufus Norris’s production of London Road I was simply overjoyed. The show was something of a hit, and it led to a few more doors opening for me—both at the NT and beyond. The National is the heartbeat of theatre in the UK, and I’m proud to have worked there a good few times.
Can you recall your first impressions of London?
I vividly remember walking along the Strand and then across Waterloo Bridge with my parents when I was about thirteen. It was all rather intoxicating for a teenager, and I started to dream about living and working here as an actress.
Can you tell us a bit about your upcoming play, Company?
Company is a classic of the musical theatre cannon. A beautiful score and rich story, as you might imagine from its composer, the genius that is Stephen Sondheim. Excitingly, our production is the first that he has allowed to be altered in terms of the gender of its casting. My part, Bobbie, was written for a man, but our wonderful director Marianne Elliott has reimagined the piece for a contemporary audience. It’s so exciting to approach the show as an entirely new concept.
Talk us through a typical day in working in a West End production?
It’s all changed for me since I had my daughter, Elvie, almost two years ago. A lot of my day is spent with her (which is joyous!), and then preparing her for the evening when I’m out working. Like all working mothers, it means I have to plan and compartmentalise. Gone are the days when I could waft to a yoga class with plenty of time and then meet a friend for coffee before the show. I might dash to a class here and there to keep in shape, but it’s certainly less stress-free than it once was. In fact, most parents in the West End joke that coming to work is a break! By the time you’ve got to the theatre you’ve done an entire day’s work already.
Where’s your favourite place to have a cocktail post-performance?
There are few places better than the South Bank, especially in the summer. There are so many nooks and crannies, balconies and tucked-away bars where you can enjoy something cold and refreshing. If I’m in the West End, I might end up at Cafe Koha behind Wyndham’s Theatre. That’s a real actor’s favourite.
Where’s the best place to eat in London’s Theatreland?
J Sheekey is great for fish and famous face-spotting. If Gaby’s Deli on Charing Cross Road ever closed I’d be heartbroken. I’ve got a mind to head back to Spuntino on Rupert Street too—you can’t book but it’s so worth the wait.
Describe your perfect day in London?
Breakfast at home with my family (start time dependant upon what time Elvie wakes up!). A walk in Crystal Palace Park near where we live, followed by lunch up on Crystal Palace Triangle. I love spending time in the vintage furniture and antique shops around Crystal Palace, so an afternoon perusing those would be perfect. Maybe a yoga class and then a film. Crystal Palace has an Everyman Cinema coming in November. I couldn’t be more excited.
When you’re in need of rest and relaxation, where in London do you go?
Aside from a yoga class, I confess I just love spending time with my family. There are a couple of spots we might head to on an afternoon. Alexandra Nurseries in SE20 is a haven for people like me. Set in an old Victorian Groundskeeper’s cottage, it’s full of beautiful plants and homeware. You can sit amongst them all in their higgledy-piggledy glory and enjoy a glass of something in the summer, and in the winter clutch a mug of tea to your chest while you pick up your Christmas Tree. The same family own a furniture reclamation store right across the road called Debris—that’s also one of my happy places.
What upcoming shows are you looking forward to seeing yourself?
Fun Home at the Young Vic, and my friend Polly Findlay’s production of The Prime of Miss Jean Brodie at the Donmar Warehouse.
Are there any secret Soho or West End spots that you think visitors should explore?
Chinatown is always worth poking your nose around in—I can never quite get enough of the sights and smells. I’m always staggered by the sheer volume of art that’s free for us all to visit in the National Gallery and National Portrait Gallery. And Gordon’s Wine Bar on Villiers Street has to be visited at least once in your West End existence, though you may not remember the end of the night…
When you’re away from London, what do you miss the most?
I’m a city girl at heart, so I miss the hustle and bustle. As nice as it is to get away, I never tire of London and the infinite possibilities on its streets and in its veins. It’s a wonderful city.