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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Secret Lisbon: Shop Like a Local

Where to find unique mementos and more   |   June 2017

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From hidden bookstores to ancient hat makers, discover the city’s unique shopping scene with this guide to secret Lisbon

Secret Lisbon | Conserveira de Lisboa © Flickr Frances Ellen

In the first of our secret Lisbon series, we unveil the city’s hidden shopping havens. Join us as we venture inside hole-in-the-wall boutiques, go back in time at artisan workshops and seek out the smallest bookshop in the world. From 19th century milliners Chapelaria Azevedo Rua and 18th century candle makers Caza das Vellas Loreto, to the city’s oldest glove shop, Luvaria Ulisses, this insider’s guide is the only shopping companion you’ll need on your next trip.

Simão’s Bookshop

Walk down Rue da Madalena and look for the Conçeição stairs to discover one of the tiniest and quirkiest boutiques in Lisbon, Simão’s Bookshop (Livraria do Simão, in Portuguese). Said to be the smallest bookstore in the world, it has just four square metres of space, in which it manages to pack in a staggering 4,000 books. Squeeze into the shoebox shop to browse the works of prolific Portuguese authors and international names, discover books about the history and culture of the city, and seek out valuable rare volumes. One of the most intriguing characteristics of the place, besides its size, is its owner, Simão Carneiro, so strike up a conversation as you browse the shelves.

Caza das Vellas Loreto

At first glance, Caza das Vellas Loreto may look like a church but it’s actually a beautiful candle store. Bringing something a little different to Chiado’s stylish shopping scene, the historic boutique has been selling handmade candles since 1789. It has long outlived many of its neighbours, and for good reason; the craftsmanship here can be sensed as well as smelled. Dark wood shelving and furnishings are lit by rainbows of colourful candles, available in every imaginable sizes, shapes and aroma.

Secret Lisbon | Books © iStock/olaser
Secret Lisbon | Chapelaria Azevedo Rua 2 © Chapelaria Azevedo Rua

Luvaria Ulisses

Squeezed in between the modern stores of Baixa is one of Lisbon’s longest-standing dedicated glove shops, Luvaria Ulisses. Proving you don’t need to travel to Italy for long-lasting, quality gloves, the store’s artisans have been making gloves for Lisboan high society since 1925. The wardrobe-sized bespoke glove maker (which hasn’t been redecorated since it opened) may only have room for a couple of customers at a time, but this doesn’t stop locals coming back time and time again.

Chapelaria Azevedo Rua

Step back in time to an era when a bespoke hat was the ultimate symbol of success at Chapelaria Azevedo Rua, a wooden-panelled hat shop with a rich history. Since 1886, milliners here have been making hats for the crème de la crème of society, even serving King Carlos of Spain. The business continues to maintain the quality and charm implemented by the founder, Manuel Aquino de Azevedo Rua, and remains firmly in the grasp of the family – Manuel’s grandson currently holds the reigns. As well as hats and caps, visitors can discover premium accessories such as umbrellas and scarves.

Conserveira de Lisboa

A guide to secret Lisbon wouldn’t be complete without including Conserveira de Lisboa. While it isn’t unknown, it is one of the most unique stores in the city for it sells just one product…sardines. Don’t judge a book by its cover because inside the plain exterior lies thousands of colourful cans covered in striking vintage designs. The store stands exactly as it did when it opened in the 1930s, right down to the old cash register.


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