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At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Shop Like the Queen: London’s Royal Warrant Holders

The Royal Treatment   |   June 2017

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Walk in the footsteps of Britain’s monarchy with this shopping guide to London’s best Royal Warrant holders

Royal Warrant Holders | Rachel Trevor Morgan Headwear © Rachel Trevor Morgan/Catherine Harbour

When in Rome, do as the Romans do, but when in London, only the royal treatment will suffice. Since the 1800s, the monarchy has been awarding prestigious royal warrants to stores that they frequently shop with. From time-honoured tailors Benson & Clegg to former crown jeweller Garrard & Co and royal milliner Rachel Trevor-Morgan, London’s list of Royal Warrant holders is extensive. Follow this quintessential guide to shopping like The Queen at these celebrated London stores.

Rachel Trevor-Morgan

For headwear fit for a queen, Rachel Trevor-Morgan milliners is the place to go. For many years, Trevor-Morgan has kitted Queen Elizabeth II out with elegant hats for high profile events including Royal Ascot, her 80th birthday and her diamond wedding celebration at Westminster Abbey. Visit the atelier in St James’s for a consultation to design your own made-to-order headpiece.

John Lobb

To walk in the shoes of royalty, visit John Lobb – one of the most discerning shoemakers in London. The company specialises in bespoke handmade boots and shoes loved by The Duke of Edinburgh and The Prince of Wales, as well as other leather accessories. A real treat for discerning shoe lovers, a pair of John Lobbs makes a regal addition to a gentleman’s wardrobe.

Benson & Clegg

London’s illustrious Mayfair neighbourhood is full of fine tailors, and Benson & Clegg is one of the very best. The renowned tailors specialise in gentlemen’s’ blazers and accessories, and regularly supply blazer buttons, badges and military neckwear to The Prince of Wales. Whether you’re looking for a ready-to-wear accessory or a bespoke service, Benson & Clegg can accommodate.

Royal Warrant Holders | Benson & Clegg Buttons © Benson & Clegg
Royal Warrant Holders | Elizabeth II and Prince Philip, Duke of Edinburgh © iStock/EdStock2

Garrard & Co

One of Britain’s most significant Royal Warrant holders, Garrad & Co served as Crown Jeweller of the UK for over 150 years. It’s the oldest jewellery house in the world and is in possession of some of the finest gems in existence. Garrard jewellery collections are wearable works of art – just look at the engagement ring of Catherine, Duchess of Cambridge, which was originally commissioned for Diana, Princess of Wales. If you’re looking for an extra special gift, the jewellers should be the first stop on your shopping trip.


The oldest family-run perfume house in the world, Floris has enjoyed a long and close history with the British monarchy. It was given its first Royal Warrant in 1820 by King George IV and continues to provide fragrances to current state heads including The Queen and The Prince of Wales. Visit the stores on Jermyn Street or Ebury Street to explore fine collections of British-made classic and modern scents.


If you’re after quintessentially British leather accessories, look no further than Ettinger. One of the finest leather-goods manufacturers in Britain, Ettinger received the royal stamp of approval from The Prince of Wales in 1996. If it’s time for a new wallet, purse or bag, Ettinger is a fine place to start your search.

After a busy day of shopping, take your cue from The Prince of Wales and enjoy a glass of Champagne from Royal Warrant holder Laurent-Perrier UK Ltd. The Garden Lounge at Corinthia Hotel London is a tranquil spot for a refreshing glass of fizz while you rest your feet and admire your royal-approved purchases.


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